MAOUAHEB NOURHANE MOUADNA
DUBAI,UNITED ARAB EMIRATES
Summary
Results-driven professional with expertise in lead development, digital marketing, and B2B marketing. Demonstrates strong analytical thinking and risk management capabilities, coupled with a proven track record in product launches, sales forecasting, and performance monitoring. Adept at leveraging social media and internet marketing strategies to drive business growth while maintaining effective communication across teams. Committed to delivering measurable results and optimising marketing efforts to achieve organisational objectives.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Sales Director
One Investment Real Estate
Dubai, U.A.E
09.2021 - 09.2022
- Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximise outreach.
- Understood customer needs to craft exceptional sales journeys.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and competitor analysis.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Optimised sales tactics based on comprehensive market analysis.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
Sales Agent
Damac Properties
Dubai, U.A.E
01.2021 - 08.2021
- Established robust client relationships through effective communication and negotiation skills.
- Delivered presentations at company meetings showcasing progress and future plans.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Handled high-volume telesales enquiries within call-time targets.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Managed product demonstrations for increased customer engagement.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
Relationship manager
The Heart of Europe
Dubai, UAE
02.2019 - 12.2020
- Organised team meetings, facilitated effective communication among members.
- Provided training to junior staff enhancing their performance metrics.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Analysed risk across client assets, maintaining investment security.
- Complied with relevant regulatory processes with comprehensive understanding of risk management.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Performed thorough risk assessments to minimise investment issues.
- Renewed contracts promptly to maintain high-value client bases.
- Developed marketing campaigns to attract new clients.
- Built effective networks across business areas, fostering relationships based on mutual trust and encouraging collaboration.
Senior customer service executive
Padra Clinic
Downtown, Dubai, U.A.E
10.2018 - 02.2019
- Completed thorough documentation in [Software] for each enquiry.
- Offered detailed product and service advice based on customer needs.
- Liaised with various departments for smooth service delivery.
- Audited calls and service levels to maintain high standards.
- Managed quality of calls, using call monitoring software to determine areas of improvement.
- Facilitated follow-up by maintaining accurate records of customer interactions in [Software].
- Improved company processes by analysing customer feedback and service trends.
- Resolved customers' general enquiries by phone, email and in person.
- Obtained feedback from customers to improve service experience.
- Enhanced team morale through regular feedback sessions.
- Responded to customer queries and provided excellent customer service.
- Recorded information about inquiries and complaints within internal database.
- Led a team to achieve high levels of customer satisfaction.
Education
Bachelor of Arts - Italian Language & Literature
University of Badji Mokhtar Annaba
Algeria 09.2015 - 06.2018
Skills
- Lead development
- Analytical-thinking
- Digital marketing proficiency
- Performance monitoring
- Product launch expertise
- Social media marketing
- Sales forecasting
- B2B Marketing
- Risk Management
- Internet and e-mail marketing
- Effective communication
Languages
English
Fluent
Arabic
Fluent
French
Fluent
Italian
Fluent
Timeline
Sales Director
One Investment Real Estate
09.2021 - 09.2022
Sales Agent
Damac Properties
01.2021 - 08.2021
Relationship manager
The Heart of Europe
02.2019 - 12.2020
Senior customer service executive
Padra Clinic
10.2018 - 02.2019
Bachelor of Arts - Italian Language & Literature
University of Badji Mokhtar Annaba
09.2015 - 06.2018
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