MUHAMMAD AHMED

ECR-Tech Engineering

Karachi

03.2013 - 09.2022

Explained technical information in clear terms to non-technical individuals to promote better understanding.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Linked computers to network and peripheral equipment.
Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Performed troubleshooting to correct computer hardware and software malfunctions.
Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Recommended new and replacement hardware and software purchases.
Set up and maintained user accounts and client access.
Served as backup for staff members, responding to system failure and maintenance emergencies.
Explained technical information in clear terms to promote better understanding for non-technical users.