SCRIPS
Mar-June Suralvo
Clinic Front Office Executive
Jumeirah Village Triangle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Clinic Front Office Executive
Hope Abilitation Medical Center LLC
Dubai
11.2020 - Current
- Welcoming patients and visitors, answering the telephone and answering any inquiries
- Scheduling appointments and keep those appointments on time
- Assisting patients with completing necessary forms and documentation
- Keeping a clean and calm reception area
- Processing billing and payments, using medical software such as SCRIPS, Quickbooks, Cliniko, Genesys
- Liaising with Medicare and private health funds
- Faxing, scanning, filing, and mailing documentation
- Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
- Monitoring and ordering stationery and clinical supplies
- Booking and organising staff and doctor meetings
- Maintaining information confidentiality at all times.
Customer Relations Executive
Al Futtaim Automotive, Toyota, Lexus
Dubai
06.2018 - 11.2020
- VOICE & NON-VOICE), Knowledge of customer service practices, inquiries and complaints through calls and social media (Whatsapp chat and online portal chat)
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Contributes to team effort by accomplishing related results as needed.
Sales & Administrative Supervisor
GFX
Dubai
04.2016 - 04.2018
- Manage a team of administration professionals to achieve operational objectives
- Generating leads and converting to sales
- Provide guidance and support to administration staff to perform their duties effectively
- Supervise the monthly billing, staff scheduling and payroll processing activities
- Ensure that the administration team follows company standards and guidelines for operational efficiency
- Evaluate on-the-job performance of sales team
- Identify future and current trends that appeal to consumers
- Handle customer complaints, questions and issues.
Senior Sales Consultant
Jawad Business Group, The White Company
Dubai
10.2014 - 03.2016
- Preserving customer service standards
- Handling client enquiries
- Supporting team members
- Representing the company
- Attending meetings
- Achieving set targets
Call Center Supervisor
Teleperformance
12.2013 - 10.2014
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with training team to boost product support and certification training initiatives.
- Effectively managed assigned cases, collecting and documenting details using SIEBEL, FLEXCAB and SIIAM.
Quality Assurance Analyst
Teleperformance
03.2010 - 12.2013
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to improve workflows.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Mentored and coached team members on QA topics and strategies.
Telstra Wireline Account
Edsa, Shaw
12.2013 - 10.2014
- Makes necessary changes in staffing based on day of week, sales promotions, other anticipated events and data
- Reviews data to monitor the customer experience and subordinate statistics
- Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
- Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies
- Maintains call agent attendance records and trains new call center agents
- Meets with management to report the progress of the call agent team
- Provides helpful feedback and positive communication to motivate call agents
Customer Service Representative
Teleperformance
09.2008 - 03.2010
- Telstra Wireline and Sprint Accounts, :
- Handle inbound customer service support calls from established customer
- Cross sell value added services or products that are offered by the company
- Provide consistent, superior service to every customer by utilizing all available tools and resources.
Service Staff
Chowking Food Corporation, Sta. Ana and Shaw Boulevard
07.2004 - 04.2005
- Provides effective and exceptional service to customer's needs
- Maintain stations clean and organize according to standards
- Foster strong relationships with customers and strategic partners to strengthen our brand awareness
Education
Bachelor of Science - Nursing
Jose Rizal University
Philippines 06.2004 - 03.2008
Skills
Account updating
Software
Quickbooks
Cliniko
Genesys
Timeline
Clinic Front Office Executive
Hope Abilitation Medical Center LLC
11.2020 - Current
Customer Relations Executive
Al Futtaim Automotive, Toyota, Lexus
06.2018 - 11.2020
Sales & Administrative Supervisor
GFX
04.2016 - 04.2018
Senior Sales Consultant
Jawad Business Group, The White Company
10.2014 - 03.2016
Call Center Supervisor
Teleperformance
12.2013 - 10.2014
Telstra Wireline Account
Edsa, Shaw
12.2013 - 10.2014
Quality Assurance Analyst
Teleperformance
03.2010 - 12.2013
Customer Service Representative
Teleperformance
09.2008 - 03.2010
Service Staff
Chowking Food Corporation, Sta. Ana and Shaw Boulevard
07.2004 - 04.2005
Bachelor of Science - Nursing
Jose Rizal University
06.2004 - 03.2008
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