Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Marah Gawish

Ajman,United Arab Emirates

Summary

Organized and dependable professional with solid experience in real estate development. Skilled at managing multiple tasks and projects with attention to detail and accuracy. Strong team player who motivates others and helps improve processes for better efficiency. Dedicated to continuous learning and growth, while consistently contributing to the company’s success and value.

Overview

6
6
years of professional experience
2024
2024
years of post-secondary education

Work history

CRM Executive

Prestige One Development
Dubai, United Arab Emirates
06.2025 - Current
  • Responsible for all client communication across the project lifecycle, ensuring timely responses, professionalism, and consistent follow-up.
  • Manage and process resale NOCs, coordinating with legal, compliance, and sales teams to ensure smooth ownership transfers.
  • Handle unit inventory management and cancellation requests, maintaining accurate records and coordinating with relevant departments for approvals.
  • Act as a central point of contact between clients, sales, legal, finance, contracts, handover, and marketing teams to ensure alignment and smooth operations.
  • Track and update clients on SPA (Sales and Purchase Agreement) statuses, collections, and milestones.
  • Maintain and manage CRM data using Odoo ERP, ensuring accurate records of sales, client interactions, payments, and documentation.
  • Coordinate with couriers and logistics for document dispatch and collection, such as SPAs.
  • Support the handover process by coordinating with project and facilities teams, preparing documentation, and keeping clients informed.
  • Maintain confidentiality and professionalism in handling sensitive client and transaction information.
  • Collaborate with the marketing and sales teams to support client retention initiatives and improve the post-sales experience.
  • Proactively identify and resolve client concerns to enhance satisfaction and build long-term relationships.

Operation Manager - HR Executive - PRO

Tabeer Developments
Dubai
09.2023 - 06.2025
  • Independently managed the Sales Admin, CRM, and Contracts functions, overseeing the full operational cycle from client interest to unit handover.
  • Maintained accurate unit inventory, managing availability, bookings, and cancellations in coordination with internal systems and stakeholders.
  • Solely responsible for all DLD-related processes, including project registration, unit registration, inspections, and compliance follow-up.
  • Handled all aspects of the contract lifecycle, including drafting, issuing, and tracking SPAs and related agreements for local and international clients.
  • Developed and implemented efficient workflows in Odoo ERP and Salesforce, working closely with the IT team to customize systems based on operational needs.
  • Managed real estate agency registrations and issued broker NOCs, ensuring proper documentation and regulatory alignment.
  • Issued Resale NOCs for clients and managed all client requests.
  • Delivered exceptional client relationship management, acting as the main point of contact and ensuring a high standard of service throughout the client journey.
  • Oversaw the company’s legal records and renewals, coordinating with external parties to ensure documentation was up to date and compliant.
  • Took full ownership of HR administrative functions, including employee visa processing, labor paperwork, insurance, payroll, onboarding, and performance evaluations.
  • Designed and refined internal systems to improve efficiency in both administrative and HR functions.
  • Worked cross-functionally with all internal departments to ensure timely execution of projects and alignment on client deliverables.
  • Led internal HR investigations and resolved employee relations matters in a fair, compliant, and professional manner.
  • Applied strong problem-solving and conflict resolution skills to improve customer satisfaction and resolve complex cases.
  • Oversaw departmental budgets and resources, identifying cost-saving opportunities while maintaining operational excellence.
  • Actively contributed to the strategic growth of the company by building scalable systems and driving cross-departmental improvements.
  • Negotiated with external vendors and service providers, ensuring favorable terms and long-term relationships.
  • Collaborated directly with senior leadership to support high-level planning, systems development, and operational alignment with business goals.

Immigration Visa Processing

PWG Group
Dubai
05.2023 - 09.2023
  • Proficiently managed and processed immigration visa applications, ensuring accuracy and client's satisfaction.
  • Facilitated interviews and meetings with visa applicants to gather required information and clarify any inquiries.
  • Managed visa application databases and tracking systems, ensuring timely updates and accurate records.
  • Provided exemplary customer service by addressing applicant questions, concerns, and offering guidance throughout the application process.
  • Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.

STEM Instructor

STEMA Training and Development Center
Dubai
12.2019 - 11.2021
  • Taught young students different engineering-related topics such as Electronics and circuits, Robotics, AR and VR, and drones.
  • Efficiently oversaw the daily operations of the center.
  • Actively marketed the center's services and engaged in meetings with parents.

Education

BCs - Artificial intelligence

The British University in Dubai

Skills

  • Project & Operations Management
  • Leadership & Team Coordination
  • Salesforce CRM
  • Odoo ERP
  • Zoho CRM
  • Client Relationship Management
  • Real Estate Compliance (DLD processes, NOCs, registrations)
  • Problem Solving & Critical Thinking
  • Time Management & Task Prioritization
  • Strong Communication Skills
  • Flexibility & Adaptability
  • Attention to Detail
  • Process Improvement & Workflow Optimization
  • Microsoft Office (Excel, Word, PowerPoint)
  • Email & Document Management
  • Strong IT & System Knowledge
  • High-Pressure Performance
  • Cross-Departmental Collaboration
  • Fast Learner with Strong Initiative

Languages

English
Fluent
Arabic
Native
Turkish
Elementary

Timeline

CRM Executive

Prestige One Development
06.2025 - Current

Operation Manager - HR Executive - PRO

Tabeer Developments
09.2023 - 06.2025

Immigration Visa Processing

PWG Group
05.2023 - 09.2023

STEM Instructor

STEMA Training and Development Center
12.2019 - 11.2021

BCs - Artificial intelligence

The British University in Dubai

Similar Profiles

Create profile
Marah Gawish