Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Marah Laila

Abu Dhabi,United Arab Emirates

Summary

Accomplished professional with extensive experience in customer service, call center operations, patient relations, and event coordination. Proven ability to manage CRM systems, POS transactions, scheduling, and logistics for high-volume environments. Adept at resolving complex customer and patient issues, enhancing satisfaction, and delivering seamless experiences. Skilled in project management, administrative support, VIP services, and cross-functional team collaboration. Demonstrated success in healthcare support operations, large-scale event management, and client engagement, with a results-driven approach that consistently improves operational efficiency and customer loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Event Coordinator

Event
Abu Dhabi, UAE
11.2016 - Current
  • Oversaw logistics and vendor coordination for high-profile events, including UAE National Day and Formula 1.
  • Managed guest relations and VIP services, ensuring exceptional experiences.
  • Coordinated event schedules and timelines to maintain organisation.
  • Adapted to unexpected challenges, maintaining composure while implementing effective solutions.
  • Collaborated with cross-functional teams to guarantee seamless execution of all events.

Patient relations officer

Fakih IVF
Abu Dhabi, UAE
05.2023 - 07.2025
  • Scheduled appointments and resolved patient concerns to ensure efficient service delivery.
  • Acted as a liaison between patients and medical teams, facilitating effective communication.
  • Conducted regular rounds to engage with patients and collect feedback for service enhancements.
  • Maintained accurate records to support seamless operational processes.
  • Developed informative brochures about hospital services, enhancing patient knowledge and engagement.
  • Liaised between healthcare practitioners and patients for smooth communication processes.

Event Operations Associate

Motn, Vibes
Abu Dhabi, UAE
08.2024 - 01.2025
  • Engaged with customers to resolve inquiries effectively.
  • Executed compliance checks, contributing to operational integrity.
  • Coordinated on-site logistics to ensure seamless execution.
  • Implemented POS systems to enhance transaction accuracy.
  • Fostered a collaborative work environment for enhanced team cohesion.
  • Managed supplier relationships, ensuring consistent supply chain flow.
  • Improved customer satisfaction with prompt and accurate order processing.

Customer Relationship Executive

Al Masood Automobiles
Abu Dhabi, UAE
02.2022 - 04.2023
  • Implemented proactive engagement techniques, boosting customer satisfaction significantly.
  • Led efforts in resolving complex customer issues to improve retention rates.
  • Streamlined inter-departmental communication, facilitating quicker problem-solving.
  • Instrumentally supported the launch of new product lines, capturing targeted market segments.

Call Center Agent

Centro Capitol Center & Seha
Abu Dhabi, UAE
02.2020 - 02.2022
  • Provided comprehensive COVID-19 support within Abu Dhabi Health Services.
  • Supported protocol implementation and effective crisis response alongside accurate data entry.
  • Optimised call centre operations by managing high call volumes and multitasking effectively.
  • Addressed and resolved customer inquiries and complaints, enhancing satisfaction ratings.

Receptionist

Al Farooq Medical & Dental Center
Abu Dhabi, UAE
01.2019 - 02.2020
  • Greeted incoming patients and visitors professionally, delivering friendly service.
  • Coordinated consultation schedules to enhance operational efficiency.
  • Managed documentation and insurance claims for streamlined processes.
  • Confirmed appointments and communicated effectively with clients to ensure clarity.

Education

Diploma - Diploma of finance

Emirates Institute For Banking And Financial Studies
Abu Dhabi

Skills

  • CRM and POS systems
  • Verbal and written communication
  • Project management
  • Administrative support
  • Customer service and team support
  • Scheduling and coordination
  • IELTS proficiency

Certification

  • Human Resource Management - aPHRi, PHRi, SPHRi, CHRM Certification Training Course

Languages

English
Fluent
Arabic
Native

Timeline

Event Operations Associate

Motn, Vibes
08.2024 - 01.2025

Patient relations officer

Fakih IVF
05.2023 - 07.2025

Customer Relationship Executive

Al Masood Automobiles
02.2022 - 04.2023

Call Center Agent

Centro Capitol Center & Seha
02.2020 - 02.2022

Receptionist

Al Farooq Medical & Dental Center
01.2019 - 02.2020

Event Coordinator

Event
11.2016 - Current

Diploma - Diploma of finance

Emirates Institute For Banking And Financial Studies

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Marah Laila