Seeking a challenging position within a reputable organization to expand learnings, knowledge, and skills. Eager to secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to company success.
Process refunds, exchanges, or voided transactions as per company policy
Maintain an organized and clean POS workstation
3
Customer Interaction and Service:
Greet customers and provide clear instructions on using wristbands and the POS system
Address customer inquiries or concerns professionally and efficiently
Provide training or demonstrations for customers unfamiliar with wristband technology
Uphold high standards of customer service and satisfaction
4
Reporting and Documentation:
Reconcile daily transactions and report discrepancies to the supervisor
Maintain accurate records of wristband activations, deactivations, and financial transactions
Assist in compiling usage and sales reports for management review
5
Maintenance and Compliance:
Ensure all equipment, including wristband scanners and POS machines, is in good working condition
Follow company policies and procedures regarding data security and privacy
Stay updated on product/service changes and promotions
Production Coordinator
NBA District | Event Lab, UAE
10.2024 - 10.2024
Assist with all programming and operations at NBA District including keeping schedules updated, checking rooms to ensure set up is correct, running tasks inside the event as needed
Tracking the progress of assigned shows and flagging potential problems and delays for the Production Manager and the Line Producer
Maintain communication with on-ground representatives from other departments, including informing of any updates, delays, or changes to the plan from the artists and athletes
Miscellaneous production and operational support
Manage the VIP lounge and VIP guests on a day-to-day basis
In-charge of Artist Crews performing off-stage with on ground and crowd management
Patient Relations Officer
Fakih IVF
05.2023 - 10.2024
Facilitate positive patient interactions
Communicate and schedule appointments
Address inquiries and provide information
Resolve issues and ensure patient satisfaction
Educate patients on treatments and procedures
Maintain accurate records
Collaborate with healthcare teams
Ensure quality assurance
Conduct follow-ups for feedback
Manage crises and challenging situations
Others - Organizer / Coordinator
01.2015 - 01.2024
Responsibilities
Manage and oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors
Responsible for daily reports, weekly updates, and activity monitoring
Schedule visits, arrange Layouts and installations in the event site
In charge of distributing tickets to attend different shows and programs
Responsible for welcoming all VIP Personnel, seating, and allocating them as per the Plan
Coordinate with Team members for events’ tasks and individual responsibilities
Delegate planning tasks to other staff members where necessary
Meeting safety standards across builds and events days
Arrange with governmental entities such as Police, CID, and Civil Defense
Projects / Events includes and not limited to:
Fujairah Festival |2020
Masdar |2019
Pope Francis visit to Abu Dhabi
Field Researcher in the Courts of Abu Dhabi
Ritz Carlton for Red Crescent |2018
Ford Automobile Company
Mohammed Abdo Concert Dubai |2017
Abu Dhabi Science Festival2016 |2017 |2018 |2019
Different Brands allocated in Abu Dhabi Mall
UAE National Day Event | Abu Dhabi Mall
UAE National Day Event | Ajman
Yasalam Concerts | Yas Island
Formula1 Event | Yas Island
Customer Relationship Executive
Al Masood Automobiles Service Center
05.2022 - 03.2023
Make outbound calls to prospective and existing customer to provide them with information on new products, discounts & services
Respond to questions and concerns of customers over telephone, according to established policies and procedures
Develop workable leads by documenting information about interested customers and forward them to the sales department
Develop sales opportunities by researching and developing potential accconcerns
Resolves customer concerns and escalates issues as needed
Maintain accurate records of discussions or correspondence with Customers
Create and present reports and business reviews to departmental team leader including but not limited to: status reports, meeting agendas and minutes, action logs, risk assessments, areas to improvements, etc
Facilitate discussions, internal and external, on process efficiencies and drive the program until successful closure
Call Center Agent
Centro Capitol Center
11.2020 - 04.2022
Attending calls under Seha Abu Dhabi health services co following and providing accurate information to customers redirecting them to follow correct protocol and procedures
Familiar with Cisco /CRM package and keeping up to date with latest government procedures regarding pandemic including residents and travelers from outside the country
Supporting government with informing and assisting callers to follow stringent rules under the law and regulations, including quarantine/isolation, homecare, transport, and directing exposed contacts / positive cases to the appropriate home assessment centers accordingly
Make sure correct procedures are followed and routinely give directions to the staff on what to do and how to improve
When an employee needs help dealing with customer concerns
Undertake training to improve employees' performance
Monitor work to identify issues and track progress
Serve as a conduit between the call center management and agents
Take agents views and feedback on board, with an aim to set team goals
Receptionist
Al Farooq Medical & Dental Center
04.2019 - 10.2020
Greet patients when they arrive at the dentist's office
Schedule appointments for patients
Maintain patient accounts and records
Prepare and send patient bills
Submit patient claims to insurance companies
Team leader
Special Olympics | Event Lab, UAE
03.2019 - 03.2019
Develop team strengths and improve weaknesses..
Identify team goals and evaluate team progress..
Resolve conflict..
Organize team initiatives, Data entry/ Tickets office
Compiled, sorted and verified the accuracy of data before it was entered
Compared data with source documents, or re- entered data in verification format to detect errors
Stored completed documents in appropriate locations
Located and corrected data entry errors, or reported them to supervisors
Education
Emirates Institute For Banking and Financial Studies