Marah Laila
Abu Dhabi
Summary
Dynamic Call Center Professional with extensive experience in customer relations and healthcare support. Successfully enhanced customer satisfaction through proactive engagement while providing critical COVID-19 information during the pandemic. Skilled in CRM operations and effective communication, I bring a results-driven approach, ensuring seamless customer interactions and fostering positive experiences for all clients.
Overview
9
9
years of professional experience
Work History
Production Coordinator
NBA District | Event Lab
01.2024 - Current
- Managed operations, schedules, and VIP interactions.
- Coordinated cross-functional teams and ensured event success.
Event Operations Associate
MOTN, VIBES
01.2024 - Current
- Handled customer interaction, POS systems, compliance checks, and on-site logistics.
Patient Relations Officer
Fakih IVF
01.2023 - 01.2024
- Scheduled appointments, resolved patient concerns, and maintained accurate records.
- Acted as a key liaison between patients and medical teams.
Event Coordinator (Freelance Roles)
Various Projects
01.2016 - 01.2024
- Oversaw logistics, guest relations, and vendor coordination for high-profile events like UAE National Day, Formula 1, Masdar Festival, and Pope Francis’s visit.
- Coordinated with government entities and handled VIP services.
Customer Relationship Executive
Al Masood Automobiles
01.2022 - 01.2023
- Delivered personalized customer service, conducted follow-ups, and reported feedback.
- Enhanced customer satisfaction through proactive engagement.
Call Center Agent
Centro Capitol Center / SEHA
01.2020 - 01.2022
- Company Overview: Provided COVID-19 information support under Abu Dhabi Health Services.
- Provided COVID-19 information support under Abu Dhabi Health Services.
- Assisted with protocols, crisis responses, and accurate data logging.
- Provided COVID-19 information support under Abu Dhabi Health Services.
Receptionist
Al Farooq Medical & Dental Center
01.2019 - 01.2020
- Welcomed patients, managed files and insurance claims, and scheduled consultations.
Education
Diploma - Banking & Finance
Emirates Institute For Banking And Financial Studies
12-2024
Skills
- Customer Service
- Communication
- Event Management
- VIP Handling
- Healthcare
- Patient Support
- CRM
- Call Center Operations
- Team Collaboration
- Leadership
- Administrative Support
- Problem Resolution
- Time Management
Languages
Arabic
English
Certification
banking diploma
Timeline
Production Coordinator
NBA District | Event Lab
01.2024 - Current
Event Operations Associate
MOTN, VIBES
01.2024 - Current
Patient Relations Officer
Fakih IVF
01.2023 - 01.2024
Customer Relationship Executive
Al Masood Automobiles
01.2022 - 01.2023
Call Center Agent
Centro Capitol Center / SEHA
01.2020 - 01.2022
Receptionist
Al Farooq Medical & Dental Center
01.2019 - 01.2020
Event Coordinator (Freelance Roles)
Various Projects
01.2016 - 01.2024
Diploma - Banking & Finance
Emirates Institute For Banking And Financial Studies
Similar Profiles
Ayoub BelgasmiAyoub Belgasmi
Chef d'entreprise at Event LabChef d'entreprise at Event Lab
Lija JacobLija Jacob
Finance Director at Event Lab FZ LLCFinance Director at Event Lab FZ LLC
AUBREY ADANZAAUBREY ADANZA
Accountant at Event LabAccountant at Event Lab
Mohamed Ismail MamdiMohamed Ismail Mamdi
Fraud Analyst at Al Maryah Community BankFraud Analyst at Al Maryah Community Bank
KARIM NAGI TAWFIK KARIM NAGI TAWFIK null
Senior sales executive at Dubai Islamic BankSenior sales executive at Dubai Islamic Bank