Marawan Nashaat Elsherbeny
Ajman,United Arab of Emirates
Summary
Results-driven professional with a strong background in customer service quality assurance, training, and development. Skilled in monitoring advisor performance, identifying training needs, and supporting continuous improvement. Proficient in Microsoft Office with excellent time management and a commitment to enhancing service quality and team performance.
Overview
5
5
years of professional experience
21
21
years of post-secondary education
1
1
Certification
Work history
Quality Control Manager
e& UAE | Quesscorp Manpower Supply Service
Ajman, UAE
03.2025 - Current
- Track and improve customer experience.
- Validate financial transactions.
- Fostered a culture of continuous improvement by monitoring employee performance.
- Ensuring high-quality standards were maintained and build up dashboards.
- Collaborated closely with other departments and share feedback.
Senior Training & Development Specialist
e& UAE
02.2023 - 03.2025
- Lead group coaching sessions, fostering personal growth and professional advancement.
- Developed bespoke training content to enhance staff skills.
- Coordinated cross-departmental training sessions for organizational consistency.
- Incorporated diverse teaching methods to cater to different learning styles.
Customer service advisor
e& UAE
08.2022 - 02.2023
- Guided customers through troubleshooting process with patience and clarity.
- Built rapport with clients through empathetic handling of concerns.
- Resource allocation during peak hours, prevented long wait times for callers.
- Resolved pressing customer issues, ensured repeat business.
Finalist in Abneeha competition
Gemini Africa
02.2022 - 07.2022
Marketing Coordinator
Scouting for Peace organization
10.2021 - 07.2022
Author of Book in business ethics
Cairo international book fairs
12.2021 - 02.2022
Marketing Executive
Brilliant brains (British Council)
05.2021 - 11.2021
Finalist in the Anzisha prize competition
African leadership academy
03.2021 - 10.2021
Business Developer
Payme Organization
01.2021 - 06.2021
Education
Business Administration -
Cairo University
04.2001 - 08.2022
Skills
- Communication skills
- Microsoft office
- Organizational skills
- Leadership
- Customer service
- Training & Development
- Quality Assurance
- Precision decision-making
- Result-Driven mindset
- Time management mastery
Certification
- TOT- Training of Trainers Certificate, e& UAE
Languages
English
Fluent
Arabic
Fluent
Spanish
Beginner
Activities
- Financial Middle Manager, Aiesec
- Head of Fundraising, Tree
- HR coordinator, MAC- Cairo University
- Sports Event organizer, Maadi Runners
Timeline
Quality Control Manager
e& UAE | Quesscorp Manpower Supply Service
03.2025 - Current
Senior Training & Development Specialist
e& UAE
02.2023 - 03.2025
Customer service advisor
e& UAE
08.2022 - 02.2023
Finalist in Abneeha competition
Gemini Africa
02.2022 - 07.2022
Author of Book in business ethics
Cairo international book fairs
12.2021 - 02.2022
Marketing Coordinator
Scouting for Peace organization
10.2021 - 07.2022
Marketing Executive
Brilliant brains (British Council)
05.2021 - 11.2021
Finalist in the Anzisha prize competition
African leadership academy
03.2021 - 10.2021
Business Developer
Payme Organization
01.2021 - 06.2021
Business Administration -
Cairo University
04.2001 - 08.2022
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