Marawan Shehata
Dubai
Summary
Skilled team player with strong background in various environments. Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach. Always ready to go beyond basics assignments. Quick learner with advanced computer abilities. Efficient in directing staff, organizing services and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Flight Operations Supervisor
TUI
2022.10 - Current
- Evaluating problems and complaints of callers and provide proper solutions to them.
- Monitoring and evaluating performance of call Centre agents on daily basis.
- Identified any operational issues and suggest improvements and lead team meetings.
- Managing flight schedule and ticketing for TUI / Thomson Airlines
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Oversaw fueling, cargo management and departure of aircraft.
Guest Relations Executive
Emaar / Address Hotel
2020.07 - 2022.10
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Managed and improved customer service functions for reception and lounge areas.
- Remained available 9 hours daily to respond to guest needs, complaints or inquiries.
- Supervised team of 10 front desk agents and helped to resolve issues arising during shifts
Junior Sales Assistant
Palm Hills
2019.06 - 2020.06
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Established rapport with customers using active listening and interpersonal skills
Admissions Officer
George Mason University
2015.08 - 2019.06
- Supported Students with academic information, helping them with their course of study.
- Assisted counselors with office duties, arranging meetings and managed students' curriculum.
- Provided students with materials related to career of their choice or that suits their skills.
- .Guided students to prepare for admissions applications and testing requirements.
- Networking with students and employees, computer skills, and monitored new resources.
- Collected and evaluated all registration forms, official transcripts and records from previous educational institutions for authentication.
Marketing Developer
Maayergy
2013.05 - 2014.06
- Instructed 100 week employees, developed training materials, made presentations
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Researched and evaluated potential new markets and products.
Education
Bachelor of Arts - US Government & International Politics
George Mason University
Fairfax, VA, United States06.2019
Associate of Arts - Liberal Arts And Sciences
Northern Virginia Community College
Virgina, United States07.2017
Skills
- Computer skills
- MAC & PC, Microsoft Office
- (Word, Power Point, Excel)
- Conducted market research to identify selling
- Team player and problem solver
- Outstanding communication abilities
- Outgoing personality
- Leadership
- Hospitality enthusiast
Additional Information
- ACCOMPLISHMENTS Certifications: ICDL , International Computer Driving License, IELTS International
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Flight Operations Supervisor
TUI
2022.10 - Current
Guest Relations Executive
Emaar / Address Hotel
2020.07 - 2022.10
Junior Sales Assistant
Palm Hills
2019.06 - 2020.06
Admissions Officer
George Mason University
2015.08 - 2019.06
Marketing Developer
Maayergy
2013.05 - 2014.06
Bachelor of Arts - US Government & International Politics
George Mason University
Associate of Arts - Liberal Arts And Sciences
Northern Virginia Community College
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