Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Affiliations
Custom
Timeline
Generic
MARBLE UGURU

MARBLE UGURU

Lagos,Nigerian

Summary

Highly motivated professional with exceptional problem-solving and organisational skills. Demonstrates accuracy, diligence, and thoroughness in all tasks, ensuring punctuality and high professional ethics. Strong team orientation and responsibility, coupled with the ability to work effectively under stressful conditions. Dedicated to continuous professional development and achieving career goals through persistence and agreeableness.

Overview

7
7
years of professional experience

Work History

ROOM ATTENDANT

Four Seasons Hotel
Abu Dhabi
05.2022 - Current
  • Answering customer inquiries and explaining costs, availability, policies and procedures of facilities
  • Performing general cleaning tasks using standard hotel cleaning products to adhere to health standards
  • Remaining alert, courteous and helpful to the guests and coworkers at all times
  • Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.


CUSTOMER SERVICE AGENT

ABC- CAPITAL BANK
01.2018 - 01.2019
  • Answering phones and customer requests and complaints in an efficient manner
  • Transferring calls to appropriate places
  • Assisting customers in a timely manner to avoid long waiting times
  • Reporting to the supervisor any problems or suggestions to better work atmosphere
  • Calming frustrated customers by being sympathetic and finding possible solutions to their queries so that they can enjoy the services effectively

Education

BACHELORS IN BUSINESS ADMINISTRATION - Procurement

Lagos state university
Lagos
05/2014 - 11/2016

ADVANCED CERTIFICATE OF EDUCATION - High School Graduate

St. Lawrence schools and colleges

Skills


  • Problem solving
  • Organizational skills
  • Accuracy in work
  • Diligence
  • Agreeableness
  • Persistence
  • Thoroughness
  • Punctuality
  • High professional ethics
  • Team orientation
  • Responsibility
  • Ability to work in stressful conditions
  • Dedication to work
  • Motivation for professional development

Languages

ENGLISH
Beginner
English
Fluent

Personal Information

  • Date of birth: 10/12/1994
  • Gender: FEMALE
  • Nationality: NIGERIAN
  • Marital status: SINGLE

Affiliations

  • Interacting

Custom

AIRLINE CABIN CREW TRAINING, IATA, DUBAI, DUBAI, UNITED ARAB EMIRATES, 03/01/22, Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board., Welcoming passengers on board and directing them to their seats., Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away., Checking all passenger seat belts and galleys are secure prior to take-off., Making announcements on behalf of the pilot and answering passenger questions during the flight., Serving meals and refreshments to passengers., Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination., Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations., Giving first aid to passengers where necessary., Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers., Completing paperwork, including writing a flight report.

Timeline

ROOM ATTENDANT

Four Seasons Hotel
05.2022 - Current

CUSTOMER SERVICE AGENT

ABC- CAPITAL BANK
01.2018 - 01.2019

BACHELORS IN BUSINESS ADMINISTRATION - Procurement

Lagos state university
05/2014 - 11/2016

ADVANCED CERTIFICATE OF EDUCATION - High School Graduate

St. Lawrence schools and colleges
MARBLE UGURU