Marco Ryan Bagon
Abu Dhabi,UAE
Summary
A highly skilled professional with expertise in Microsoft Office and Azure administration, complemented by strong customer service excellence and public speaking abilities. Demonstrates exceptional adaptability, flexibility, and coordination skills, ensuring efficient time management and team leadership. Proficient in computer literacy, including hardware, software, and network troubleshooting, with a keen understanding of IoT technology. Career goals include leveraging technical skills to drive innovation and enhance organisational performance.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work history
Computer Engineer / Desktop support
LTM (Client Emirates Nuclear Energy Corporation)
Abu Dhabi
2024.08 - 2026.07
- Resolved hardware and software tickets and basic networking issues for users daily.
- Walked customers through installing applications and computer peripherals step by step.
- Installed Microsoft Office, antivirus, and company software, then configured systems correctly.
- Resolved app incompatibility issues across iOS and Android systems and conducted cross-browser testing.
- Maintain hardware peripherals within the simulator for stable performance.
- Connect meeting rooms using supplied devices and cabling.
- Troubleshoot peripheral faults to keep simulator sessions running smoothly.
System Engineer / Desktop support
Tech Mahindra Limited (Client Emirates Nuclear Energy Corporation)
Abu Dhabi, UAE
2020.08 - 2024.08
- Resolved hardware and software tickets and basic networking issues for users daily.
- Walked customers through installing applications and computer peripherals step by step.
- Installed Microsoft Office, antivirus, and company software, then configured systems correctly.
- Resolved app incompatibility issues across iOS and Android systems and conducted cross-browser testing.
- Maintain hardware peripherals within the simulator for stable performance.
- Connect meeting rooms using supplied devices and cabling.
- Troubleshoot peripheral faults to keep simulator sessions running smoothly.
IT Technician
Jumbo Manpower Services L.L.C
Abu Dhabi
2019.11 - 2020.03
- Handled customer desktop or laptop upgrades for RAM and SSD.
- Resolved software faults on smartphones and laptops for customers.
- Installed Microsoft Office and antivirus packages on customer devices.
- Backed up and restored customer files on laptops and mobiles.
- Maintained and updated digital screens based on changing promotions.
- Explained mobile and laptop features to customers during recommendations.
- Advised on best-fit mobile or laptop choices for customer needs.
IT Technical Support
Coriner Express Cargo
Abu Dhabi
2019.07 - 2019.11
- Organise and maintain office networks with cabling, updates, and antivirus maintenance.
- Handle incoming telephone and direct customer calls with clear assistance.
- Troubleshoot software and hardware faults to restore stable workstation performance.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Admin Assistant and IT Technical Support
Sunrise Rural Bank, Incorporation
Rosario Batangas
2018.08 - 2019.06
- Prepared company presentations using Microsoft Office tools and templates.
- Assisted employees in resolving transaction errors during day-to-day processing.
- Troubleshot computer hardware faults and maintained internal office network connections.
- Managed office inventory, submitted stationery requests, and raised purchasing orders.
- Prepared letters for suppliers and employees, including salary and service certificates.
- Encoded bank transactions and maintained office documentation records.
- Supported bank operations using accurate data entry and filing.
Service Desk Support
CURO TEKNIKA , INC
Ortigas Pasig
2018.03 - 2018.08
- Handled PLDT employee requests and concerns via calls, emails, and web tickets.
- Installed, configured, and troubleshot standard applications and end-user tools via SCCM remote control.
- Monitored network health and escalated faults to fault management during incidents.
- Managed employee accounts in Active Directory and Exchange Admin Center.
- Improved customer satisfaction by providing effective service desk support.
- Improved quality of life for clients through persistent advocacy and support services delivery.
IT Technical Support
Grolier International Incorporation
Ortigas Pasig
2017.06 - 2018.03
- Provided technical support across school partnerships for day-to-day issues.
- Maintained computer lab networks for stable classroom connectivity and access.
- Installed exam-relevant software used by students and preparing for test days.
- Reported student exam results with clear summaries for review.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
IT Technical Support – Working Student
Tilambo Multi-Purpose Cooperative
Rosario Batangas
2016.11 - 2017.03
- Resolved Microsoft Office issues by troubleshooting user software problems in day-to-day support.
- Installed required applications and antivirus tools, including Microsoft Office, for secure access.
- Configured office computers for LAN and printer connectivity, supporting reliable printing for staff.
Education
Bachelor of Science in Information Technology - Management Information System
Batangas State University
Alangilan, Batangas City 2013.01 - 2017.01
Bachelor of Science - Information Technology
Batangas State University
PhilippinesSkills
- Typing proficiency 55 WPM
- Adaptability and flexibility
- Coordination skills
- Customer service excellence
- Public speaking
- Microsoft Office proficiency
- Computer literacy
- Hardware, software, and network troubleshooting
- Microsoft Azure Admin
- Understanding of iot tech
- Time efficiency
- Team Leadership
Certification
- National Certificate II in Computer Systems Servicing (CSS NC II)
- ITIL V4 FOUNDATION
- Azure Fundamentals AZ-900
PERSONAL INFO
Language: English and Tagalog
Beginner
PERSONAL INFO
- Nationality: Filipino
- Marital Status: Married
Accomplishments
Customer Satisfaction Award
Timeline
Computer Engineer / Desktop support
LTM (Client Emirates Nuclear Energy Corporation)
2024.08 - 2026.07
System Engineer / Desktop support
Tech Mahindra Limited (Client Emirates Nuclear Energy Corporation)
2020.08 - 2024.08
IT Technician
Jumbo Manpower Services L.L.C
2019.11 - 2020.03
IT Technical Support
Coriner Express Cargo
2019.07 - 2019.11
Admin Assistant and IT Technical Support
Sunrise Rural Bank, Incorporation
2018.08 - 2019.06
Service Desk Support
CURO TEKNIKA , INC
2018.03 - 2018.08
IT Technical Support
Grolier International Incorporation
2017.06 - 2018.03
IT Technical Support – Working Student
Tilambo Multi-Purpose Cooperative
2016.11 - 2017.03
Bachelor of Science in Information Technology - Management Information System
Batangas State University
2013.01 - 2017.01
Bachelor of Science - Information Technology
Batangas State University