Marehan Hady

• Managed client communication and provided end-to-end support for business setup inquiries and services.
• Assisted prospective clients with company formation processes, documentation, and service coordination.
• Built and maintained strong relationships with clients to ensure customer satisfaction and retention.
• Coordinated with internal departments to resolve client issues efficiently and improve service experience.

• Provided multi-channel support across calls, chats, and emails.

• Launched and managed a Broker Assistance Queue and achieved top performer recognition.

• Mentored new staff and consistently exceeded KPIs.

• Handled customer support inquiries through email and webchat.

• Resolved issues with professionalism and attention to customer satisfaction.

• Improved first-response rate and service quality.

• Resolved customer complaints and processed service requests in a high-volume environment.

• Maintained professionalism while handling customer inquiries under pressure.

• Developed strong communication and problem-solving skills.