Margaret Odame
Dubai,United Arab Emirates
Summary
A highly motivated and commercially savvy professional with a demonstrated track record of cooperation, problem solving, and self-directed teamwork in a fast-paced environment. Recognized as Employee of the Month for consistently providing great customer service and introducing new ideas that immediately improved sales and company success. Capable of thinking creatively to find solutions while remaining detail-oriented and self-disciplined in duties. Passionate about bringing about positive change and continuously enhancing team efficiency, customer satisfaction, and business results.
Overview
3
3
years of post-secondary education
1
1
Certification
Work history
Sales Associate
Adnoc Distribution
Dubai, United Arab Emirates
08.2025 - Current
- Increased client retention by 35% through personalized customer engagement strategies.
- Greet customers and help them fine items needed.
- Achieved 30%increase in sales through creative up- selling techniques.
- Optimized workflow procedures, reducing project turnaround time by 20%.
- Implemented new customer service process, reducing response time by 40%.
- Resolved 90% of customer complaints on first call, increasing satisfaction rates.
- Collaborated with team members to achieve monthly targets.
- Inform customers of sales, special discounts, and store credit cards or loyalty programs.
Education
High School Diploma - Home Economics
Accra Wesley Girls High School
Accra Ghana 09.2012 - 05.2015
Skills
- Customer service and client relations
- Point of sale proficiency
- Problem-solving and critical thinking
- Leadership and team management
- Time management and organization
- Verbal and written communication
- Inventory management
- Up-selling and cross-selling
Certification
Certified Nursing Assistant
Timeline
Sales Associate
Adnoc Distribution
08.2025 - Current
High School Diploma - Home Economics
Accra Wesley Girls High School
09.2012 - 05.2015