Margaret Wairimu
Dubai
Summary
Client and reservation professional with a career experience in the Middle East and Africa region. I work with a friendly disposition to deliver consistently high customer service standards and drive long-lasting and memorable experiences that help businesses thrive.
Overview
4
4
years of professional experience
Work History
Reservation Agent
Cavo Restaurant
Dubai, United Arab Emirates
09.2022 - Current
- Received and Recorded guest's restaurant reservations.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Managed online booking inquiries and assisted guests with questions throughout entire booking process.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience.
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
- Upsold by calling/emailing regular/new customers on promotions, offers and special events to enhance sales.
- Confirmed all booking reservations via email or telephone a day earlier to have accurate table confirmations.
Reservation Representative / Front Office
Ruiru Rainbow Resort
Kenya
06.2021 - 03.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Answering telephones and giving information, taking messages or transferring calls to appropriate individuals.
- Communicated and coordinated with colleagues as necessary.
- Set up and managed paper or electronic filling systems, recording information, updating paper work, or maintaining documents,such as attendance records, correspondence or other materials.
- Operating office equipments, such as fax machines,copiers,or phone systems and arrange for repairs when equipment malfunctions.
Customer Service Representative/ Receiptionist
Agoda Homes
Kenya
01.2021 - 04.2021
- Responded promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Receiving, booking and amending necessary reservation requests.
Education
Certified Nursing Assistant -
Strong Point Institute
Dubai, United Arab Emirates10.2023
Bachelor of Education - Art Education
Lukenya University
Kenya11.2021
High School Diploma -
Gitugi Girls High School
Kenya11.2015
Skills
- Excellent Interpersonal and communication skills( listening and writing) in English
- Good knowledge of CRM( Customer Relation Management)
- knowledge of Microsoft package (Ms Word, Ms Powerpoint, Ms Outlook)
- Typing Speed
- Strong organizational and time management skills
- Attention to detail
- Willingness to learn
- Complaint resolution
Timeline
Reservation Agent
Cavo Restaurant
09.2022 - Current
Reservation Representative / Front Office
Ruiru Rainbow Resort
06.2021 - 03.2022
Customer Service Representative/ Receiptionist
Agoda Homes
01.2021 - 04.2021
Certified Nursing Assistant -
Strong Point Institute
Bachelor of Education - Art Education
Lukenya University
High School Diploma -
Gitugi Girls High School