MARGARET WAIRIMU WANJIRU
Dubai
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
4
4
years of professional experience
Work History
Waitress
Cavo Restaurant Ramee Dream Hotel
Dubai
09.2022 - Current
- Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibit strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintain clean and welcoming dining environment, ensuring a positive guest experience.
- Remain calm and poised when dealing with difficult customers or during busy shifts.
- Manage cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answer customers' questions, recommend items, and record order information.
- Process orders and send to kitchen employees for preparation.
- Print dining checks with total due, collect payment and offer receipts to complete transactions.
- Increase sales significantly by upselling higher-end products to customers.
Waitress
Ruiru Rainbow Resort
Nairobi, Kenya
06.2021 - 02.2022
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor Of Education - Arts
Lukenya University
Makueni, Kenya11.2021
O-levels -
Gitugi Girls High School
Murang'a, Kenya11.2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Order taking
- Cleanliness
- Payment processing
- Active listening
- Time management
- Menu memorization
- Upselling techniques
Timeline
Waitress
Cavo Restaurant Ramee Dream Hotel
09.2022 - Current
Waitress
Ruiru Rainbow Resort
06.2021 - 02.2022
Bachelor Of Education - Arts
Lukenya University
O-levels -
Gitugi Girls High School