MARGARET KANINI IGUKU
Dubai,UAE
Summary
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
4
4
years of professional experience
Work History
Restaurant Captain
Java
Nairobi, Kenya
06.2021 - 03.2023
- Delivered quality service by providing warm and welcoming environment.
- Organised seating for groups and guests with special needs.
- Managed new and existing reservations using computer software or applications.
- Tracked tables throughout meals to identify further sales opportunities.
- Encouraged repeat business by presenting clean and welcoming dining environment.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Coordinated inventory and restocked condiments and consumables.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Disinfected dining and kitchen areas to promote cleanliness and quality standards.
- Prepared cutlery and napkins to pristine standards.
- Processed payments and reduced customer wait times.
- Followed checklists for shift start and end to help with smooth transitions.
- Maximised covers by monitoring dining room for seating availability.
Restaurant Waitress
Java
Nairobi, Kenya
02.2019 - 02.2021
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Musa Gitau Girls High School
Skills
- Compliance standards
- Front-of-house coordination
- Food hygiene practices
- Food allergy knowledge
- Cash handling expert
- Customer service
- Flexible schedule capability
- Hospitality expertise
- Food safety procedures
Languages
English
Beginner
A1
Timeline
Restaurant Captain
Java
06.2021 - 03.2023
Restaurant Waitress
Java
02.2019 - 02.2021
Musa Gitau Girls High School
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