Margaret Njeri Kuria
Dubai/ajman
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Chubby Cheeks Nursery
dubai
04.2022 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strategy to increase sales and drive profits.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Airline Ticket Agent
Zeal Tours And Travels
dubai
02.2021 - 03.2022
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Sold, printed and issued tickets to guests.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Ticketing Agent
Global Star Tour & Travel
Nairobi
09.2017 - 07.2019
- Produced and shared customer service reports to support management decision-making.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Education
Bachelor of Science - Political Science
Iscom University
Benin Republic09.2018
High School Diploma -
Kambala Girls High School
Kenya Molo 01.2008
Skills
- Closing and Contract Negotiations
- Time Management
- Cost Control
- Graphic Design
- Retail Operations Management
- Call Forwarding
- Monetary Transactions
- Executive Calendars
- Reporting
- Negotiation
- Operational Excellence
- Customer Service and Satisfaction
movies, travelling, socializing.
series and adventure movies.
Languages
Arabic
English
Upper intermediate (B2)
Timeline
Assistant Manager
Chubby Cheeks Nursery
04.2022 - Current
Airline Ticket Agent
Zeal Tours And Travels
02.2021 - 03.2022
Ticketing Agent
Global Star Tour & Travel
09.2017 - 07.2019
Bachelor of Science - Political Science
Iscom University
High School Diploma -
Kambala Girls High School
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