MARGARET WANJIKU NYAMBURA
Ajman,United Arab Emirates
Summary
I am a hardworking and reliable individual with skills in different hospitality departments. I put 100% effort when performing my duties and gets things done on time. I posses excellent customer service skill and I always keep a keen eye for detail. I am an upbeat, outgoing and positive person which makes it easier for me to interact well with other people. Customer satisfaction has always been and will always be a priority for me.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Waitress
Highlands Restaurant .
Nairobi, Kenya
08.2020 - 10.2023
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Arranged tables and set up linens and silverware in preparation for guests.
- Provided menu and offered recommendations to complement dining experience.
- Informed kitchen staff regarding special order requirements.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
Housekeeping attendant
Blue Springs Hotel
Nairobi, Kenya
04.2019 - 06.2020
- Changed guest linen and towels.
- Made beds and ensured they were neat and clean.
- Dusted and polished furniture.
- Vacuumed and wet mopped the room.
- Cleaned bathrooms.
- Ensured that guestrooms were stocked with enough supply.
- Emptied dustpans and disposed of any garbage in the room.
- Reported any maintenance issue for prompt resolution.
- Secured guest rooms after performing housekeeping services.
Housekeeping cleaner
St Theresa Hospital
Nairobi, Kenya
04.2018 - 02.2019
- Dusted/mopped patient wards and hospital hallways.
- Cleaned and disinfected all touchable surfaces.
- Wiped and dried windows, mirrors and all glass surfaces.
- Scrubbed and sanitized toilets, sinks and left everything clean and dry.
- Emptied and cleaned trash cans following procedure.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
Education
High School Certificate. -
Ol Donyo Mara Secondary School.
Kenya 01.2014 - 11.2017
Skills
- Outstanding customer service
- Upbeat, outgoing and positive
- Efficient communication
- Organized and reliable
- Effective time management
- Attention to detail
- Ability to work in a team
Languages
English
Fluent
Timeline
Waitress
Highlands Restaurant .
08.2020 - 10.2023
Housekeeping attendant
Blue Springs Hotel
04.2019 - 06.2020
Housekeeping cleaner
St Theresa Hospital
04.2018 - 02.2019
High School Certificate. -
Ol Donyo Mara Secondary School.
01.2014 - 11.2017
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