Margarita De Leon Gonzales

• Managed a portfolio of 50+ short-term rental properties across prime Dubai locations including Downtown, Business Bay, Dubai Creek, Sobha, Jumeirah, and DIFC.
• Provided 24/7 guest support, handling inquiries and bookings through local portals (Bayut, Property Finder, Dubizzle), direct clients, and international platforms such as Airbnb.
• Oversaw check-in and check-out procedures, ensuring smooth guest experiences and compliance with Dubai Tourism (DTCM) regulations.
• Conducted property inspections to identify maintenance issues, missing inventory, and compliance gaps in line with tourism requirements.
• Supervised and coordinated maintenance and housekeeping teams to ensure properties were guest-ready at all times.
• Updated and managed the Avantio property management system, monitoring bookings, availability, and occupancy.
• Registered all guest arrivals and departures in DTCM Smart Portal to comply with government requirements.
• Handled rental payments, collections, and financial tracking in coordination with management.
• Administered smart lock systems across all properties, ensuring guest access and security protocols were properly maintained.
• Delivered personalized guest services, including VIP check-ins, in-stay support, and post-checkout inspections.
• Communicated and coordinated with building management teams across multiple developments to address requirements, approvals, and property-related needs.
• Conducted market research and adjusted rental rates weekly and monthly to maximize occupancy and revenue in line with market demand.

• Successfully managed the operations of 100+ properties across multiple prime locations in Dubai.

•⁠ ⁠Served as the main point of contact for all guest inquiries and complaints, ensuring prompt resolution and high levels of satisfaction.
• Developed and managed housekeeping schedules, supervised staff performance, and ensured strict adherence to cleanliness and hospitality standards.
• Coordinated property maintenance requests with independent contractors, monitored service quality, and ensured timely completion of tasks.
• Conducted property inventories, managed security deposit returns, and arranged the purchase of replacement items when required.
• Organized and supervised furniture installations for vacant units, ensuring compliance with DTCM furnishing standards.
• Oversaw and maintained inventory control of linen, towels, and crockery, ensuring availability, cleanliness, and timely replacement.

• Welcomed and assisted visitors at the front desk, ensuring a professional and friendly first impression.
• Managed and directed incoming phone calls, providing accurate information and forwarding inquiries to the appropriate departments.
• Handled incoming and outgoing mail, deliveries, and important documents, ensuring timely distribution.
• Assisted visitors and clients by providing essential information in person, by phone, and via email.
• Maintained office security procedures, including visitor logbooks, ID verification, and issuing visitor badges.
• Coordinated courier services (international and local) for documents, cheques, and company products (ex. Nike items)

•⁠ ⁠Welcomed guests in a professional and friendly manner, ensuring a positive impression.
• Assisted VIPs and special guests with personalized service, responding promptly to inquiries and special requests.
• Addressed and resolved guest complaints, escalating issues to the Guest Relations Manager when necessary.
• Provided detailed information on hotel facilities, amenities, and local attractions while actively promoting services.
• Anticipated guest needs, built rapport, and ensured a memorable guest experience.
• Prepared welcome folders and assisted with tasks such as confirming travel arrangements and message handling.
• Monitored arrival lists to ensure smooth check-ins and personalized greetings.
• Maintained daily logbook entries and ensured compliance with hotel health, safety, and quality standards.

• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects, recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

• Personalized check-in/out
• Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests and requirements
• Ensure the privacy and security of guests
• Carry out guest registration, cashiering and other administrative tasks
• Inspect and set up arrival and occupied suites as per the guest preferences
• Maintain full control over the Private Bar inventory including replenishment and control on par stock
• Ensure that the Reception Desk are correctly stocked and operationally prepared at all times
• Maintain a full and comprehensive knowledge of the products and services available in the hotel, other Jumeirah properties and the local area.

•⁠ ⁠Handled efficient check-in and check-out procedures, ensuring smooth guest arrivals and departures.
• Greeted and welcomed guests, delivering a professional and friendly first impression.
• Assisted with guest inquiries, provided accurate information, and resolved complaints promptly.
• Managed incoming calls, redirected them to the appropriate departments, and accurately recorded messages.
• Maintained a tidy and organized front desk, ensuring all materials and resources were readily available.
• Supported daily operations by performing additional administrative and guest service tasks as required.

• Greets, registers and assigned rooms to guest
• Handles confidential information including guest records, with a high degree of integrity.
• Promptly and effectively deals with guests requests and complaints
• Answers and route calls appropriate takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Records pertinent guest in the pass on log