Margarita Ksenzova
Sharjah
Summary
Cabin Crew Member with extensive experience at AirArabia and S7 Airlines, demonstrating exceptional customer assistance and safety awareness. Excelled in enhancing passenger satisfaction and retention through proactive problem-solving. Demonstrated reliability and a detail-oriented approach, significantly contributing to smooth flight operations and teamwork.
Overview
9
9
years of professional experience
Work History
Cabin Crew Member
AirArabia
Sharjah, UAE
02.2023 - Current
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Cabin Crew Member, Cabin Supervisor
S7 Airlines
Moscow, Russia
04.2016 - 02.2023
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Coordinated with pilots and ground staff, ensuring smooth operations during flights.
- Established strong teamwork among crew members through effective communication and collaboration.
Education
International Relations
Institute of Int. Trade, Economics And Law
Saint Petersburg06.2011
Skills
- Customer Assistance
- Reliability and punctuality
- Cultural Sensitivity
- Safety awareness
- Decision-Making
- Detail Oriented
Languages
Russian
English
Timeline
Cabin Crew Member
AirArabia
02.2023 - Current
Cabin Crew Member, Cabin Supervisor
S7 Airlines
04.2016 - 02.2023
International Relations
Institute of Int. Trade, Economics And Law