MARIA ABRAHAM
Dubai
Summary
To work with sincerity and dedication to the best of my ability with the objective of contributing to the organization as well as enhancing my personal growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Staff Nurse
Mumbai
01.2012
- Quality Patient Care
- Patient Assessment, Planning, Implementation, Evaluation and maintaining accurate records
- I was a part of the team who successfully underwent 3 audits.”
- ISO ( International Standard Organization ) 2012
- NIAHO ( National Accreditation of Healthcare Organization ) 2012
- JCI ( Joint Commission International )
Customer Relationship Executive
JEEP , Pinnacle
Kochi
11.2018 - 04.2019
- Promoting In house sales - Vehicle , Add on & Retail
- Ability to maintain a good customer relationship
- Communicate with customers to ensure product understanding & answer questions
- Communicate with customers who have escalated issues and ensure timely follow-up to verify that complaints have been addressed and satisfied
- Assist Customer service manager , Marketing Manager & present ways to improve work processes
- Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers
- Present weekly reports to executive management detailing the performance and success of the team
Event Hostess , Marketing & Coordinator
Malabar Group of Companies
Calicut
03.2018 - 09.2018
- Hostess for Company Events
- Identify and coordinate with potential clients
- Coordinate , motivate and assist sales group with their customers’ query and product requirements
- Responsible for implementing company’s marketing and sales strategies on a regular basis
- Proper coordination with directors and senior management with regards to business development and advance planning
- Conduct presentations.
F & B Service Assistant
Oberoi Hotels
Mumbai
01.2016 - 01.2017
- Provide Customer Service
- Take Order
- Serve Food & Beverages
- Clean & Prepare tables
- Process Payments
Hostess
JET Airways Air
Mumbai
01.2013 - 01.2015
- Attend to the needs of the passengers during the flight, ensure passengers safety, well-being and comfort
- Provide proper guidance to passengers pertaining in-flight safety measures
- Assist Inflight Supervisor & Co-workers in conducting emergency procedures
- Check emergency, catering and other specified equipment and report deficiencies to Inflight Supervisor.
Asian Heart Institute & Research Center
12.2011 - 09.2013
Education
Diploma - Nursing Karnataka Nursing
flight service Jet Airways Training Academy
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01.2007 - 01.2011
Skills
Maintaining good interpersonal relationship with team matesBeing calm and composed in crisis situationsBelieve that a satisfied customer is the key to the success of the organizationMotivated learner
Certification
In Flight Service’ – Jet Airways Training Academy, Mumbai
Additional Information
- Visa Status : Husband Visa
Timeline
Customer Relationship Executive
JEEP , Pinnacle
11.2018 - 04.2019
Event Hostess , Marketing & Coordinator
Malabar Group of Companies
03.2018 - 09.2018
F & B Service Assistant
Oberoi Hotels
01.2016 - 01.2017
Hostess
JET Airways Air
01.2013 - 01.2015
Staff Nurse
01.2012
Asian Heart Institute & Research Center
12.2011 - 09.2013
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01.2007 - 01.2011
Diploma - Nursing Karnataka Nursing
flight service Jet Airways Training Academy