Maria Ayon

Work History

Worldia

09.2022 - Current

Supervise and mentor six teams managing bookings, modifications, and cancellations across Europe, US, and Canada, fostering alignment with strategic objectives and a culture of accountability.
Lead the implementation of Lean principles across all teams to reduce lead times, increase productivity, enhance employee engagement, and instill a continuous improvement mindset.
Design and implement scalable processes and automations to strengthen productivity, system stability, and consistent delivery of value to clients
Drive initiatives that improved API success rates from 80% to 95% through collaboration with suppliers, technical teams, and cross-functional partners, enhancing system reliability and customer experience.
Elevated customer support quality from 91% to 99% and achieved 95% first-contact resolution by implementing targeted solutions, conducting root-cause analysis, and streamlining workflows to reduce errors and maximize team efficiency.

Questo

05.2022 - 08.2022

Identified and developed new markets across Europe and the U.S., including educational institutions, museums, and tour operators, driving platform adoption and revenue growth.
Led acquisition campaigns for game creators via LinkedIn and digital outreach, successfully onboarding 50+ creators through webinars, personalized support, and platform training.
Negotiated and secured strategic partnerships with museums and educational institutions to co-develop interactive games, generating new revenue streams and expanding Questa’s catalog.
Managed end-to-end onboarding and support for both creators and institutional partners, ensuring smooth platform adoption and long-term engagement.

Ayah Brands

07.2018 - 05.2021

Managed onboarding and launch of 20+ beauty and wellness brands across 5 major retail platforms, aligning product setup, imagery, and content with partner requirements.
Oversaw order management and logistics for 100K+ transactions, ensuring accurate fulfillment, timely dispatch, and smooth coordination with retailers and clients.
Designed and implemented scalable operational workflows for order processing, dispatch, and tracking, increasing overall efficiency and accuracy.
Oversaw end-to-end inventory management across retail partners, maintaining optimal stock levels and supporting the introduction of new SKUs to meet demand.
Managed accounting and payment operations with suppliers and clients, ensuring transparent financial tracking and on-time settlements.

Las Palmeras

06.2016 - 12.2017

Led daily hotel operations, overseeing front office, reservations, and guest relations to ensure a seamless and memorable guest experience.
Managed a team of 10 staff members, including recruitment, training, scheduling, and performance evaluation, fostering a culture of service excellence.
Coordinated reservations and room allocations with OTAs, travel agencies, and direct bookings to maximize occupancy and revenue, increasing hotel capacity from 50% to full within four months.
Developed and executed promotional campaigns and group sales initiatives to drive room and event bookings during low-demand seasons.
Implemented service recovery and guest feedback programs that enhanced satisfaction and loyalty, reflected in a 9.0 Booking.com rating and 4.8 on TripAdvisor.

TEDxManagua

05.2014 - 12.2016

Co-developed and executed the sponsorship strategy, securing over €200K in funding and in-kind contributions from private companies and government partners.
Negotiated sponsorship agreements and maintained long-term relationships with partners to ensure mutual visibility and brand alignment.
Managed end-to-end budget planning and allocation across all event areas, including conferences, logistics, catering, and speaker coordination.
Supervised procurement, vendor management, and payment processes in collaboration with the accounting team to ensure financial accuracy and transparency.
Supported on-site logistics during events, coordinating suppliers and service teams to guarantee smooth execution and attendee satisfaction.