Maria Diab
Abu Dhabi
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Adept collaborator and team contributor skilled at working with all professional levels and subject matter experts to create and implement highly-effective training programs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training Coordinator
Almayass Restaurant Limited ADGM
11.2023 - Current
- Enhancing employee performance by developing and implementing comprehensive training programs.
- Streamlining onboarding processes for new hires, resulting in reduced time to full productivity.
- Increasing employee retention rates through targeted training interventions and career development opportunities.
- Conducting thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Maintaining training records and documentation for compliance purposes
- Optimizing training materials and resources, ensuring relevance and effectiveness in addressing organizational needs.
- Evaluating employee performance post-training, using feedback to continuously improve content and delivery methods.
- Maintaining up-to-date knowledge of HR best practices, incorporating new trends into existing training programs as needed.
Reservation Manager
Almayass Restaurant Limited ADGM
04.2022 - Current
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Worked alongside the management team with developing relations with various corporate companies such as ADGM- ADNOC- FANR and many more
- Enhanced productivity of the team by organizing and finishing tasks accurately and on time
- Assisted with creating an action plan for the company in order to reach desired target.
- Streamlined the reservations process for improved guest experience and increased booking rates.
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Meticulously managed group bookings for events and conferences, providing exceptional service tailored to each group''s needs.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Received an appreciation letter for my efforts within 8 months
French and Arabic Teacher
Brummana High School
09.2018 - 10.2021
- Designed a specific curriculum to meet the students' needs and maximize their learning
- Encouraged my students to understand the material rather than simply memorizing
- Introduced a fun learning environment through jigsaw games, story telling and group activities
- Enhanced their French and Arabic language skills through music and short movies
- Motivated my students to grasp the maximum amount of knowledge through reward systems
- Designed an engaging learning system through group activities
- Customized specific lesson plans to meet my students abilities without overloading them.
Assistant Teacher
Brummana High School
09.2015 - 10.2018
- Assisted students with learning difficulties through one-to-one or group sessions with the guidance of a SEN teacher
- Inspired and encouraged students to learn at their own pace and provide them with the comfort they need to be able to accept all new information
- Cooperated with teachers on classroom management and class materials
- Participated in lesson planning to provide a smooth and quicker rollout and delivery
- Built a good teacher-assistant rapport by understanding what they need from me and being able to provide it quickly and accurately which increased class dynamic by 80%.
Education
PGCE International -
Taito Education- Exeed College
03.2023
Bachelor of Arts- Applied Living Languages- Concentration Spanish -
Lebanese University- Faculty of Letters and Human Sciences
02.2019
CELTA -
American Lebanese Learning Center- ALLC
09.2017
Skills
- Teamwork
- Communication
- Critical Thinking
- Creativity
- Problem Solving
- Organization
- Flexibility
- Course material creation
- Employee Coaching
- Performance Evaluation
- Learning Management Systems
- Training solutions development
Certification
- Music Therapy for Stress and Behavior Management, 10/2018 - 10/2018
- The Art of Questioning, 10/2018 - 10/2018
- Child Protection Workshops, 09/2020 - 09/2021
Volunteer Experience
English as Second Language Teacher, Caritas for Immigrants, Rayfoon, Lebanon, 07/2014, 02/2015, An organization that help immigrants by sheltering them and schooling them.
Created a fun learning environment for my students by developed diverse lesson plans to meet their learning needs. Implemented a brand new award system which increased students productivity by 60%. Provided a safe zone for more than just learning but also for processing their thoughts and feelings.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Training Coordinator
Almayass Restaurant Limited ADGM
11.2023 - Current
Reservation Manager
Almayass Restaurant Limited ADGM
04.2022 - Current
French and Arabic Teacher
Brummana High School
09.2018 - 10.2021
Assistant Teacher
Brummana High School
09.2015 - 10.2018
PGCE International -
Taito Education- Exeed College
Bachelor of Arts- Applied Living Languages- Concentration Spanish -
Lebanese University- Faculty of Letters and Human Sciences
CELTA -
American Lebanese Learning Center- ALLC
- Music Therapy for Stress and Behavior Management, 10/2018 - 10/2018
- The Art of Questioning, 10/2018 - 10/2018
- Child Protection Workshops, 09/2020 - 09/2021
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