Maria Kravtsova

Dynamic, proactive and detail-oriented professional with exceptional organisational and interpersonal skills. Skilled in customer service, negotiation, conflict resolution, and public speaking, with a proven track record of cross-functional collaboration and stakeholder engagement. Adept at adapting to changing priorities with confidence under pressure, while maintaining cultural sensitivity awareness. Demonstrates proficiency in creating, analysing, and interpreting complex documents, alongside a strong ability to respond to inquiries and present information effectively. Proficient in Microsoft Office and ERP systems.

First place based on positive customer reviews and percentage of transaction conversion

Committed to leveraging these competencies towards achieving strategic career goals.

• Travelling
• Swimming
• Participation in projects to protect animals and the invironment

1. Digital transformation:

- letters of gratitude from customers about the successful implementation of projects

- took part in the largest project for the implementation of SAP ERP in the Norilsk industrial region (gold SAP Quality Awards in the category "Business Transformation");

- ensured the successful implementation of the project for the implementation of SAP ERP during the commissioning of the new Bystrinskoye Mining and Processing Plant (gold SAP Quality Awards for the

fastest SAP implementation);

- ensured the successful implementation of a number of major changes in business processes in the Norilsk, Kola, Transbaikal divisions, as well as foreign sales networks within the framework of the international project (Global Trade Management)

2. CSR and ESG:

- successfully implemented an initiative to protect homeless animals and support shelters

(development of an action plan, budget calculation, protection, project implementation);

- took part in the implementation of a number of CSR projects on planting trees, creating eco-trails, helping orphanages, cleaning up garbage, charity events, etc.;

- developed an annual program of corporate events;

- took part in the filming of a corporate series about the life of projects as a creative producer (responsibility for creativity, writing a script, organizing the filming process, interaction of the main participants);

- for 3 years she was a participant in annual global eco-marathons, was the captain of one of the teams of the "Combine of Good";

- was awarded Gratitude from the company and top managers of the corporate structure organizations for the implemented projects;

- was awarded Gratitude for active participation in social projects of PJSC MMC Norilsk Nickel ("Combine of Good", development of initiatives to improve working conditions in the company, "Race of Heroes")

3. Real Estate in UAE:

Award and letter of thanks for contribution to the development of the company