Maria Kravtsova
Dubai,UAE
Summary
Dynamic, proactive and detail-oriented professional with exceptional organisational and interpersonal skills. Skilled in customer service, negotiation, conflict resolution, and public speaking, with a proven track record of cross-functional collaboration and stakeholder engagement. Adept at adapting to changing priorities with confidence under pressure, while maintaining cultural sensitivity awareness. Demonstrates proficiency in creating, analysing, and interpreting complex documents, alongside a strong ability to respond to inquiries and present information effectively. Proficient in Microsoft Office and ERP systems.
First place based on positive customer reviews and percentage of transaction conversion
Committed to leveraging these competencies towards achieving strategic career goals.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Real estate broker, Team Leader
Etagi
Dubai, UAE
10.2022 - Current
- Handled client queries efficiently, contributing to high customer satisfaction rates.
- Won trust of clients by providing expert advice on real estate trends and investment opportunities.
- Managed transactions, ensuring smooth and timely completion of all deals.
- Maintained high ethical standards while carrying out brokerage duties.
- Fostered relationships with new clients through proactive networking at industry events.
- Mitigated risk with thorough understanding of local property regulations and laws.
- Provided excellent service by understanding and catering to unique needs of each client.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Managed and rented out rental properties.
- Managed client bids and coordinated with sellers to establish preferred buyers.
- Conducted intensive property market research to stay abreast of trends and developments.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Obtained and maintained accurate financial records.
- Collaborated closely with solicitors to prepare legal documentation for property transactions.
- Implemented quality control measures, ensured adherence to standards.
Project manager
Norilsk Nickel
Moscow, Russia
05.2015 - 10.2022
- Led cross-functional teams to achieve project goals on time.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Implemented quality control measures, ensured adherence to standards.
- Fostered a positive work environment, enhanced team productivity substantially.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Led project coordination, resulting in timely delivery.
- Maintained excellent market and trend awareness to meet customer demand.
- Improved customer satisfaction through close collaboration with the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Established clear budgets and cost controls strategies to meet objectives.
- Increased team cohesion by implementing regular feedback sessions.
- Devised actionable plans towards achieving set business objectives within deadlines.
ERP project manager
AT Consulting
Moscow, Russian Federation
05.2008 - 05.2015
- Enhanced operational efficiency by automating routine tasks using ERP software.
- Led regular status meetings to keep all team members updated on project progress.
- Ensured timely completion of ERP projects, resulting in satisfied clients.
- Troubleshot and resolved system issues swiftly, minimising downtime.
- Fostered a collaborative work environment, improving team productivity significantly.
- Developed effective project plans by understanding client requirements.
- Documented detailed reports on project performance, providing insights into areas of improvement.
- Conducted risk assessments for potential problems and developed contingency plans accordingly.
- Negotiated contracts skillfully, securing favourable terms for service agreements.
- Facilitated smooth communication between technical and non-technical stakeholders for better project understanding.
- Coordinated with multiple departments to ensure alignment with organisational objectives during project execution.
- Recruited, trained and managed IT teams to continually meet service user needs.
- Organised training sessions to enhance end-user proficiency in new ERP systems.
- Managed complex ERP projects and effectively coordinated with diverse teams.
Education
Bachelor's degree - Economics and Management
Siberian State Technological University
Krasnoyarsk 09.2002 - 05.2008
Master of Public Administration - Public Administration
The Russian Academy Of National Economy And Pub
Moscow 09.2021 - 12.2022
Skills
- Outstanding organizational and interpersonal skills as well as excellent attention to detail
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
- Ability to respond to common inquiries from other employees or guests
- Ability to write instructions Ability to present information
- Flexibility to adapt to changing priorities and transportation needs
- Negotiation mastery
- Cultural sensitivity awareness
- Confidence under pressure
- Public speaking
- Conflict Resolution
- Microsoft Office Suite
- Proposal writing
- Cross functional collaboration
- Flexibility
- Stakeholder engagement
Websites
Languages
English
Upper intermediate
Russian
Native
Affiliations
- Travelling
- Swimming
- Participation in projects to protect animals and the invironment
Accomplishments
1. Digital transformation:
- letters of gratitude from customers about the successful implementation of projects
- took part in the largest project for the implementation of SAP ERP in the Norilsk industrial region (gold SAP Quality Awards in the category "Business Transformation");
- ensured the successful implementation of the project for the implementation of SAP ERP during the commissioning of the new Bystrinskoye Mining and Processing Plant (gold SAP Quality Awards for the
fastest SAP implementation);
- ensured the successful implementation of a number of major changes in business processes in the Norilsk, Kola, Transbaikal divisions, as well as foreign sales networks within the framework of the international project (Global Trade Management)
2. CSR and ESG:
- successfully implemented an initiative to protect homeless animals and support shelters
(development of an action plan, budget calculation, protection, project implementation);
- took part in the implementation of a number of CSR projects on planting trees, creating eco-trails, helping orphanages, cleaning up garbage, charity events, etc.;
- developed an annual program of corporate events;
- took part in the filming of a corporate series about the life of projects as a creative producer (responsibility for creativity, writing a script, organizing the filming process, interaction of the main participants);
- for 3 years she was a participant in annual global eco-marathons, was the captain of one of the teams of the "Combine of Good";
- was awarded Gratitude from the company and top managers of the corporate structure organizations for the implemented projects;
- was awarded Gratitude for active participation in social projects of PJSC MMC Norilsk Nickel ("Combine of Good", development of initiatives to improve working conditions in the company, "Race of Heroes")
3. Real Estate in UAE:
Award and letter of thanks for contribution to the development of the company
Timeline
Real estate broker, Team Leader
Etagi
10.2022 - Current
Master of Public Administration - Public Administration
The Russian Academy Of National Economy And Pub
09.2021 - 12.2022
Project manager
Norilsk Nickel
05.2015 - 10.2022
ERP project manager
AT Consulting
05.2008 - 05.2015
Bachelor's degree - Economics and Management
Siberian State Technological University
09.2002 - 05.2008