Maria Lobo
Cloud Product Owner
Abu Dhabi
Summary
Over 15 years of experience in Banking sector, having extensive knowledge on emerging technology with a creative thinking beyond the boundaries of existing industry practices. A good strategic planner and operational leader with strong background in improving the performance, productivity, efficiency and profitability of the organisation. Resourceful team player and fast learner seeking to leverage into Cloud Platform Product Owner role with a progressive organisation. Detail- oriented leadership with a great communication and technical skills having a track record of executing maintenance program proficiencies to exceed operational goals.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Cloud Product Owner
Abu Dhabi Commercial Bank
Abu Dhabi
03.2023 - Current
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Coordinated with various team members in identifying right vendor for SaaS and PaaS applications by meeting Central bank regulations.
- Addressing internal requirements on compliance and security features to secure the Banks cloud environment.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Setup Cloud Governance model and RACI Matrix.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
Manager - Middleware Technologies
Abu Dhabi Commercial Bank
Abu Dhabi
10.2019 - 02.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Team Leader - Middleware
Abu Dhabi Commercial Bank
Abu Dhabi
10.2013 - 09.2019
- Installing IBM WebSphere Application Server, IBM HTTP Server, IBM MQ, Oracle WebLogic etc., by creating High Availability (HA) cluster environment.
- Provide support in troubleshooting, performance tuning, and load testing.
- Carry out regular health check in order to proactively take necessary steps in avoiding resource crunches in the system.
- Upgraded obsolete versions of WebSphere, MQ, Apache Tomcat , JBOSS etc.,
- Automation of WebSphere installation.
- Configuration, implementation and regular maintenance of IBM License Metric Tool.
- Provided critical application support and on call support 24 x 7.
- Regular patch management and fixing vulnerabilities.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Systems Analyst
Abu Dhabi Commercial Bank
Abu Dhabi
02.2011 - 10.2013
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Pinpointed cost-effective improvements to system components for designated upgrades cycles.
- Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
- Analyzed user workflow and requirements compliance.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Documented ongoing system performance, verifying application metrics.
- Resolved malfunctions with systems and programs through troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Assessed business requirements to create focused solutions.
- Enhanced interfaces to promote better functionality for users.
Systems Analyst
Raqmiyat
Abu Dhabi
04.2007 - 01.2011
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Provided client support on in house developed applications and troubleshooting.
- Defined and documented scope of projects for distribution to team.
- Improved systems with addition of new features.
- Developed diagrams to describe and lay out logical operational steps.
- Assessed business requirements to create focused solutions.
- Gathered requirements and performed gap analysis through design workshops with users.
- Enhanced interfaces to promote better functionality for users.
- Investigated system issues and implemented resolutions to reduce downtime.
Analyst
SysPro
Abu Dhabi
08.2004 - 03.2007
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Identified and resolved problems through root cause analysis and research.
- Queried databases for information needed for report processing.
- Researched and adopted new technologies to add value to existing offerings.
- Enhanced interfaces to promote better functionality for users.
- Conducted system analysis and implementation to maintain and improve computer systems.
Developer
Softnet
Abu Dhabi
01.2000 - 07.2004
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Tested programs and databases to identify issues and make necessary modifications.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Participated in software field testing to verify performance of developed projects.
Education
Bachelor of Science - Business Computing
PortsMouth Unitverisy
Abu Dhabi 08.1996 - 07.1998
MBA -
AIM Business School
Abu Dhabi 08.2017 - 12.2019
Skills
AWS
DevOps
IBM WebSphere Administration
IBM HTTP Server Administration
IBM MQ
Oracle WebLogic Administration
Oracle HTTPServer
Apache Tomcat
Apache HTTPServer
JBOSS
Oracle HRMS
IBM WebSphere Administration
Net Development
Unix - AIX, Linux
Certification
Project Mangement Professional -
Timeline
Certified AWS Practitioner
06-2023
Cloud Product Owner
Abu Dhabi Commercial Bank
03.2023 - Current
Manager - Middleware Technologies
Abu Dhabi Commercial Bank
10.2019 - 02.2023
MBA -
AIM Business School
08.2017 - 12.2019
Project Mangement Professional -
09-2015
Team Leader - Middleware
Abu Dhabi Commercial Bank
10.2013 - 09.2019
Senior Systems Analyst
Abu Dhabi Commercial Bank
02.2011 - 10.2013
Systems Analyst
Raqmiyat
04.2007 - 01.2011
Analyst
SysPro
08.2004 - 03.2007
Developer
Softnet
01.2000 - 07.2004
Bachelor of Science - Business Computing
PortsMouth Unitverisy
08.1996 - 07.1998