Summary
Overview
Work History
Education
Skills
DOB
Timeline
Generic

Maria Mariyam

Sharjah,United Arab Emirates

Summary

Dynamic professional with a proven track record in communication, team building, and leadership. Demonstrates exceptional customer service excellence and adeptness in team collaboration and cross-department coordination. Skilled in vendor and manufacturer liaison, time management, and multitasking, consistently remaining calm under pressure to achieve organizational goals.

Organized and dependable Sales/Service Coordinator with 3-4 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

SERVICE COORDINATOR

YES MACHINERY FZC
SHARJAH, UAE
01.2023 - Current
  • Successfully managed and led a team of 12 technicians, overseeing service operations, deliveries, vehicle management, and installations.
  • Scheduled and coordinated timely service visits for field equipment in accordance with manufacturer guidelines.
  • Organized AMC (Annual Maintenance Contract) visits and maintained structured service calendars.
  • Prepared warranty service reports, training certificates, and warranty certificates for clients post-installation or service.
  • Responded promptly to customer inquiries via phone, email, and chat, ensuring professional and efficient communication.
  • Managed spare part quotations, processed orders and returns, and maintained accurate service and repair records.
  • Closely coordinated with Operations and Accounts teams for smooth order processing, scheduling deliveries, and ensuring timely invoicing and payments.
  • Liaised with manufacturers and internal departments to ensure smooth and timely deliveries, installations, and overall project execution.
  • Maintained a high level of customer satisfaction by delivering consistent and proactive service support.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.

SALES COORDINATOR

YES MACHINERY FZC
SHARJAH, UAE
05.2021 - 01.2023
  • Received customer inquiries via email and WhatsApp, ensuring timely and accurate responses.
  • Prepared quotations, processed customer orders and purchases, and ensured clarity and precision in order handling.
  • Communicated directly with customers regarding pricing, availability, delivery schedules, sample requests, and order confirmations.
  • Assisted customers with inquiries and coordinated timely follow-up by the sales team
  • Worked closely with the Sales Manager to support deal closures and manage high-priority accounts.
  • Coordinated with procurement for system updates on products, suppliers, and pricing.
  • Created and assigned opportunities in the CRM system for sales representatives and tracked progress.
  • Served as a Personal Assistant to the direct manager, handling travel arrangements including flight bookings, visa processing, and hotel reservations.
  • Managed confidential documentation, meeting schedules, and general administrative support to ensure the manager’s efficiency in daily operations.




Personal assistant to the CEO

YES MACHINERY FZC
SHARJAH, UAE
05.2021 - 01.2023
  • Managed the CEO’s daily calendar, scheduled meetings, and ensured efficient time management.
  • Handled international and domestic travel arrangements including flight bookings, visas, hotel reservations, and itineraries.
  • Organized and maintained confidential documents, reports, and correspondence with discretion.
  • Coordinated internal and external meetings, conferences, and appointments, including minute-taking and follow-ups.
  • Served as the primary point of contact between the CEO and internal teams, clients, and stakeholders.
  • Assisted in preparing business presentations, reports, and meeting materials.
  • Supported personal tasks for the CEO, including errands and special requests when needed.
  • Maintained a high level of professionalism and confidentiality in all aspects of work.
  • Helped in tracking deadlines, project milestones, and follow-ups to ensure timely execution of business activities.

Sales coordinator

EXCEL KITCHENS LTD
DUBAI, UAE
03.2020 - 02.2021
  • Generated quotations, processed sales and purchase orders, and ensured smooth and transparent order management.
  • Handled customer inquiries received via email and WhatsApp with prompt and accurate responses, ensuring a professional communication experience.
  • Logged and documented all incoming orders with precision, maintaining organized records within internal systems.
  • Provided end-to-end support to customers and ensured timely follow-up through collaboration with the sales team.

Education

Master of Business Administration - MARKETING

BUCKINGHAMSHIRE NEW UNIVERSITY
Dubai
08.2021 - 10.2022

Bachelor of Commerce - FINANCE

BIRLA INSTITUTE OF TECHNOLOGY
RAS AL KHAIMAH
08.2016 - 09.2019

Skills

  • Communication skills
  • Calm under pressure
  • Team building
  • Leadership
  • Customer Service Excellence
  • Team Collaboration & Cross-Department Coordination
  • Vendor & Manufacturer Liaison
  • Time Management & Multitasking

DOB

09/02/1998

Timeline

SERVICE COORDINATOR

YES MACHINERY FZC
01.2023 - Current

Master of Business Administration - MARKETING

BUCKINGHAMSHIRE NEW UNIVERSITY
08.2021 - 10.2022

SALES COORDINATOR

YES MACHINERY FZC
05.2021 - 01.2023

Personal assistant to the CEO

YES MACHINERY FZC
05.2021 - 01.2023

Sales coordinator

EXCEL KITCHENS LTD
03.2020 - 02.2021

Bachelor of Commerce - FINANCE

BIRLA INSTITUTE OF TECHNOLOGY
08.2016 - 09.2019

Similar Profiles

CREATE PROFILE
Maria Mariyam