Maria Rothel Lacson Nicdao
Dubai
Overview
8
8
years of professional experience
Summary
Results-driven Operations and Administrative Professional with over 7 years of experience providing executive, administrative, and operational support in fast-paced environments. Experienced in supporting senior leadership, coordinating cross-functional teams, managing office operations, HR and finance administration, procurement, vendor relationships, and customer service while ensuring efficient business operations. Highly organized, proactive, and adaptable, with a proven ability to manage multiple priorities, improve processes, and contribute to business growth.
Timeline
Operations Coordinator
Elite International Motors LLC
09.2024 - 07.2026
Senior Operations Associate
Gentlemen's Garage Auto Services
05.2021 - 06.2024
Guest Ambassador
At the Top, Burj Khalifa
12.2019 - 03.2020
Insurance Coordinator
Mitsubishi Carworld, Inc. (Laus Group of Companies)
09.2018 - 03.2019
Bachelor of Science - Information Technology
Our Lady of Fatima University
Work History
Operations Coordinator
Elite International Motors LLC
Dubai
09.2024 - 07.2026
- Provided day-to-day executive and administrative support while working closely with the General Manager to ensure smooth business operations.
- Managed executive calendars, meetings, appointments, and email correspondence, ensuring effective time management and prompt communication.
- Served as the primary point of contact for clients, suppliers, vendors, and internal and external stakeholders, ensuring seamless communication, cross-functional coordination, and timely resolution of inquiries.
- Prioritized multiple executive requests and managed competing priorities in a fast-paced environment.
- Coordinated operational projects, monitored deadlines, and followed up on action items to ensure timely completion.
- Managed confidential documents, executive files, contracts, and sensitive business information with a high level of discretion.
- Administered Annual Maintenance Contracts (AMCs), including contract renewals, vendor coordination, and contract record management to ensure uninterrupted business operations.
- Coordinated with HR and PRO to ensure the timely renewal of company licenses, legal documents, employee visas, and other regulatory requirements.
- Supported HR administration by coordinating employee concerns and assisting with payroll preparation, timesheets, leave requests, and employment certificates.
- Assisted management in implementing company policies, administrative procedures, and operational improvements.
- Coordinated with IT support teams to resolve technical issues while managing company assets to maintain operational continuity.
- Oversaw facility management, including office maintenance, repairs, cleanliness, and coordination with external service providers.
- Supervised office assistants by scheduling daily tasks and ensuring efficient office operations.
- Managed procurement of office supplies, uniforms, pantry items, and company collateral across multiple branches.
- Supported the sales team by responding to customer inquiries, coordinating task assignments, processing online orders, and managing courier logistics.
- Coordinated vehicle maintenance schedules, registration renewals, and fleet expense tracking to ensure operational readiness.
- Prepared and monitored monthly utility expenses, vehicle fines, and ad hoc operational reports to support financial tracking and management.
Senior Operations Associate
Gentlemen's Garage Auto Services
Dubai
05.2021 - 06.2024
- Reported directly to the CEO and Co-Founders, providing executive, administrative, and operational support to ensure the smooth day-to-day running of the business.
- Coordinated internal and external communications, serving as the primary point of contact for clients, suppliers, vendors, and stakeholders while ensuring timely resolution of inquiries.
- Prepared reports, presentations, meeting agendas, meeting minutes, and business correspondence.
- Oversaw office administration, coordinated daily business operations, and implemented process improvements to enhance operational efficiency.
- Managed confidential documents, company records, contracts, and business files, ensuring accuracy, compliance, confidentiality, and easy accessibility.
- Coordinated with the PRO to facilitate the timely processing of employee visas, labor documentation, and the renewal of company legal documents.
- Supported HR administration by maintaining attendance records, payroll documentation, personnel files, and addressing employee concerns and administrative requests.
- Assisted the Accounts Department with accounts payable, accounts receivable, petty cash management, company payments, and financial recordkeeping.
- Prepared daily sales reports, monitored budgets, tracked operational expenses, and generated management reports to support business decision-making.
- Oversaw procurement by sourcing vehicle parts, workshop consumables, office supplies, and other operational requirements while managing vendor relationships and supporting contract administration.
- Supported Service Advisor responsibilities as required by managing customer interactions, preparing service documentation, coordinating vehicle repairs, and providing timely service updates.
- Prepared inspection reports, quotations, job cards, pre-delivery inspection reports, and invoices with accuracy and attention to detail.
- Processed cash and credit card payments and coordinated the release of serviced vehicles upon completion of required inspections and documentation.
- Managed customer concerns and handled inquiries via phone, website, social media, and walk-in channels, ensuring prompt resolution and exceptional customer service.
Guest Ambassador
At the Top, Burj Khalifa
Dubai
12.2019 - 03.2020
- Greeted customers with friendly, professional presence, enhancing their overall attraction experience.
- Guided customers through ticket barriers, screening machines, escalators, and doors, ensuring smooth access and safety.
- Managed crowd flow at escalators and crossings, promoting safety and efficient movement throughout the venue.
Insurance Coordinator
Mitsubishi Carworld, Inc. (Laus Group of Companies)
Pampanga
09.2018 - 03.2019
- Processed motor insurance claims and coordinated approvals with insurance providers.
- Prepared repair orders, quotations, and claim documentation.
- Followed up with insurers to expedite claim processing and payments.
- Coordinated with workshop, parts department, and external suppliers.
- Conducted vehicle inspections and maintained accurate service records.
- Prepared weekly repair progress reports for management.
- Managed customer inquiries and after-service follow-ups.
- Supported Service Advisor duties as required.
Education
Bachelor of Science - Information Technology
Our Lady of Fatima University
City of San Fernando, Pampanga01-2018
Internship
Philippine Long Distance Telephone Company
City of San Fernando, Pampanga, Philippines.
- Assisted telecom engineers with administrative and technical support.
- Monitored and reported service tickets while handling customer inquiries.
- Prepared reports and provided clerical assistance during field operations.
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Drive)
- Microsoft Teams
- SAP & Odoo
- QuickBooks & Zoho
- Keyloop Dealer Management System
- Genesys Cloud
- E-commerce Platforms (Shopify, Noon, Amazon)
- Executive Support
- Office Administration
- Operations Coordination
- Calendar & Meeting Management
- Project Coordination
- Document & Records Management
- Procurement & Vendor Management
- Vendor & Stakeholder Management
- HR Administration
- Customer Relationship Management (CRM)
- Facilities & Asset Management
- Process Improvemen
Personal Information
Nationality: Filipino
Age: 31 years old
Availability: Immediately