Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maria Stefana

Maria Stefana

Property Consultant
Dubai

Summary

Motivated individual committed to providing high-quality service for unforgettable client experiences. Positive, friendly personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty. Skilled in working under pressure and adapting to new situations and challenges. Hardworking, with a competitive, yet always collaborative spirit. Strongly organized and successful at managing multiple priorities with a positive attitude.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Reservation Sales Agent

Ramada Hotels
3 2018 - 10.2018
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.

Business Class Cabin Crew Member

Emirates Airlines
11.2018 - 08.2023
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Retained excellent customer satisfaction ratings through outstanding service delivery.
  • Built strong relationships with high-profile clients, fostering loyalty and repeat business.
  • Demonstrated adaptability and flexibility taking additional tasks when needed to ensure continued operations during high workload periods.

Property Consultant

Dacha Real Estate
09.2023 - Current
  • Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
  • Negotiated favorable contract terms for clients through strong communication and negotiation skills.
  • Prepared detailed reports that analyzed property features, location, market conditions, and financial data to support decision-making processes for clients.
  • Handle calls and emails professionally and efficiently.
  • Exhibited high energy and professionalism when dealing with clients.

Education

Bachelor's Degree - Foreign Languages And Literatures

Dimitrie Cantemir University
Bucharest
09.2015 - 02.2018

Skills

Administrative tasks

Customer Relations

  • Travel Planning
  • Schedule & calendar planning
  • Phone Etiquette
  • File Organization
  • Effective Communication
  • Multitasking abilities

Accomplishments

Najm Emirates appreciation - Emirates award to cabin crew with exceptional dedication. A gesture of gratitude for professionalism, team spirit and overall contribution during Expo 2020.

Hospitality Learning experience by Emirates and EHL Hospitality Business School, Switzerland.

ECDL European Computer Driving License

Timeline

Property Consultant

Dacha Real Estate
09.2023 - Current

Business Class Cabin Crew Member

Emirates Airlines
11.2018 - 08.2023

Bachelor's Degree - Foreign Languages And Literatures

Dimitrie Cantemir University
09.2015 - 02.2018

Reservation Sales Agent

Ramada Hotels
3 2018 - 10.2018
Maria StefanaProperty Consultant