Motivated professional with extensive experience in customer service, sales and administrative tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
MARIA SUSANA
Administrative Assistant/Front Desk Agent
Dubai
Summary
Overview
10
years of professional experience
Work History
Emirates TechAbu Dhabi
Administrative Assistant
02.2023 - Current
Job overview
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
BEAUTY SPOT SALON & SPAAbu Dhabi
RECEPTIONIST / ADMIN
01.2019 - 12.2022
Job overview
- Maintained organization of the front desk reception area equipment, furniture, applications, and Spa appointments
- Answered, screened and directed inbound phone calls
- Take verbal and written messages
- Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments
- Received and assisted clients and escorted them to correct destinations
- Handled general requests for information and data; handled delicate situations, such as - customer requests, special needs.
HARD ROCK CAFE AND RESTAURANTDubai
HOST / TEAM LEADER
11.2018 - 12.2019
Job overview
- Responsible for providing a friendly welcome and high-quality guest service across the floor to guests arriving at DXB Airport
- Constantly portray a highly professional image and paying particular attention to guest satisfaction efficiency
- Up-sell, cross-sell products and services and Loyalty Programme
- Enrolment activities
- Receiving guests and making them feel comfortable, supervising and doing follow up on all tables for service satisfaction
- Monitor daily activities for adherence to guidelines and safety procedures
- Address customer complaints and resolve all issues in a timely manner
- Monitoring team performance and monitoring branch overall satisfaction, per day/week/month/quarter.
SHARJAH LADIES CLUBSharjah
ASISSTANT BANQUET SUPERVISOR
01.2016 - 01.2018
Job overview
- Prepare facilities for daily duties, ensure all services are available and equipment are in good condition
- Manage and host VIP events in the assigned venues providing high expectations to all club members
- Suggest products according to guests’ preferences and ensure food standards are always met
- Open and close cash POS cash register, manage cash and card reports
- Monitor municipality and management standards; Introducing new products to top management.
Burj Al Arab Wedding Services LLCSharjah. United Arab Emirates, United Arab Emirates
Catering Assistant
01.2013 - 08.2015
Job overview
- Set up banquet style settings including both cold and hot trays.
- Performed Cutting and preparing food in self-service trays
- Collaborated with the chef to manage the entire high-volume kitchen team.
- Accomplished timing and quality requirements.
- Plated dinners, banquets, Breakfast/Lunch/Dinner meetings.
- Catered for multiple events, onsite catering, and off-site catering.
- Led and assisted in service for varied event styles.
- Used Cooked food according to instructions from the chef.
Education
System Technology Institute College
Associate from Hotel and Restaurant Management
01.2008 - 1 2010
University Overview
Skills
Excellent Customer ServiceAnd handling complaintsManage Appointment andMeeting CoordinationUp-selling, Marketing andPromotional SalesProfessional hospitality andVIP guest serviceKnowledge of proper cashHandling, POS drawerBalancing and Petty CashManagementCompile information andPrepare reportsProficient in bookkeepingAnd file managementEfficient at handling allAdministrative and clericalDutiesProfileCourteous, polite, and well-spoken Customer Satisfaction Officer withOver 8 years of experience in providing the highest standards ofCustomer service, management support, sales, and handling cross-Functional teamsAdept in office administration, providing clerical and secretarialFunctions to executives and other departments Quick learner who canAbsorb new ideas, communicate clearly and effectively and also findSuitable solutions to meet business needs
Scheduling
Letter preparation
Database administration
Timeline
Administrative Assistant
Emirates Tech
02.2023 - Current
RECEPTIONIST / ADMIN
BEAUTY SPOT SALON & SPA
01.2019 - 12.2022
HOST / TEAM LEADER
HARD ROCK CAFE AND RESTAURANT
11.2018 - 12.2019
ASISSTANT BANQUET SUPERVISOR
SHARJAH LADIES CLUB
01.2016 - 01.2018
Catering Assistant
Burj Al Arab Wedding Services LLC
01.2013 - 08.2015
System Technology Institute College
Associate from Hotel and Restaurant Management
01.2008 - 1 2010