Hi, I’m
MARIA SUSANA
Assistant Supervisor
Dubai ,U.A.E.
Summary
. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
years of professional experience
Work History
The House of ENSPADubai, UAE
Assiatant Spa Supervisor
05.2023 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
BEAUTY SPOT SALON & SPAAbu Dhabi
RECEPTIONIST / ADMIN
01.2019 - Current
Job overview
- Maintained organization of the front desk reception area equipment, furniture, applications, and Spa appointments
- Answered, screened and directed inbound phone calls
- Take verbal and written messages
- Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments
- Received and assisted clients and escorted them to correct destinations
- Handled general requests for information and data; handled delicate situations, such as - customer requests, special needs.
HARD ROCK CAFE AND RESTAURANTDubai
HOST / TEAM LEADER
11.2018 - 12.2019
Job overview
- Responsible for providing a friendly welcome and high-quality guest service across the floor to guests arriving at DXB Airport
- Constantly portray a highly professional image and paying particular attention to guest satisfaction efficiency
- Up-sell, cross-sell products and services and Loyalty Programme
- Enrolment activities
- Receiving guests and making them feel comfortable, supervising and doing follow up on all tables for service satisfaction
- Monitor daily activities for adherence to guidelines and safety procedures
- Address customer complaints and resolve all issues in a timely manner
- Monitoring team performance and monitoring branch overall satisfaction, per day/week/month/quarter.
SHARJAH LADIES CLUBSharjah
SHIFT SUPERVISOR
01.2016 - 01.2018
Job overview
- Prepare facilities for daily duties, ensure all services are available and equipment are in good condition
- Manage and host VIP events in the assigned venues providing high expectations to all club members
- Suggest products according to guests’ preferences and ensure food standards are always met
- Open and close cash POS cash register, manage cash and card reports
- Monitor municipality and management standards; Introducing new products to top management.
CALL CENTRE REPRESENTATIVE | TLC, Alabang
01.2013 - 01.2016
Job overview
- Handle consumer complaints and technical issues for TCL products and commodities customers
- Answer customer queries and provide information on new products related to the concern
- Help achieve monthly sales quota and report daily, weekly and monthly sales performance
- Resolve product and service problems and do a follow up to ensure satisfactory resolution
- Ensure customer satisfaction through timely problem resolution and customer education
- I hereby certify that the above information is true and correct to the best of my knowledge and belief
- Maria Susana Tolores
- Applicant
Education
System Technology Institute College
Associate from Hotel and Restaurant Management
2010
Skills
- Staff Training
- Microsoft Excel
- Staff Management
- Team Leadership
- Customer Relationship Management
Timeline
Assiatant Spa Supervisor
The House of ENSPA
05.2023 - Current
RECEPTIONIST / ADMIN
BEAUTY SPOT SALON & SPA
01.2019 - Current
HOST / TEAM LEADER
HARD ROCK CAFE AND RESTAURANT
11.2018 - 12.2019
SHIFT SUPERVISOR
SHARJAH LADIES CLUB
01.2016 - 01.2018
CALL CENTRE REPRESENTATIVE | TLC, Alabang
01.2013 - 01.2016
System Technology Institute College
Associate from Hotel and Restaurant Management
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