Maria Suzan Alexander
Dubai,DU
Summary
Results-driven customer service and operations professional with over 8 years of experience specializing in client servicing for U.S. markets. Proven track record of delivering exceptional customer experiences, managing quality compliance, and enhancing brand visibility. Expertise in relationship building and problem-solving ensures consistent customer satisfaction while achieving key performance indicators, including Net Promoter Score (NPS). Dedicated to fostering positive client relationships and enhancing operational efficiency to drive organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Executive
Etisalat UAE
08.2025 - Current
- Assisted customers with device setup, accessory purchases, and SIM card activations.
- Recommended suitable plans and products based on customer needs, driving sales.
- Drove revenue through effective cross-selling and up-selling strategies.
- Ensured compliance with TDRA regulations for all sales, activations, and documentation processes.
- Verified customer identities and maintained accurate records as per TDRA and company guidelines.
- Handled customer queries professionally while consistently maintaining high service quality standards.
Sales Consultant
Travelex Worldwide Money
08.2023 - 02.2024
- Assisted walk-in customers with transactions, ensuring their requirements were met and expectations exceeded.
- Process foreign currency transactions with accuracy, ensuring compliance with Travelex’s policies.
- Handle cash, card, and digital transactions while adhering to strict security protocols. Conduct regular cash reconciliation to ensure accountability.
- Follow anti-money laundering (AML) and know-your-customer (KYC) guidelines to ensure regulatory compliance.
- Maintain accurate records of customer transactions and reports in line with company policies. Identify suspicious activity and report it to the compliance team.
- Support operational tasks such as opening and closing the branch, stock management, and maintaining system records.
- Stay updated on Competitors’ exchange rates, global currency exchange rates, trends, and Travelex’s financial products.
- Advise customers on the best products and services for their travel or financial requirements. Understand competitors’ offerings to position Travelex as the preferred provider.
- Achievements/Tasks
Frontline Associate (FLA)
Lulu International Exchange BSC
11.2022 - 06.2024
- Greet and assist customers with foreign currency exchange, remittance, and other financial transactions.
- Provided high-profile customer service and supported customers using the Lulu Money app.
- Provide advice and solutions tailored to customer travel and financial needs.
- Handle customer queries and complaints professionally, ensuring a positive experience. Build long-term relationships with customers by providing excellent service.
- Work closely with other team members to achieve branch sales and operational goals. Share feedback, ideas, and insights with management to improve services and performance.
- Achievements/Tasks
Senior Executive - Operations
STARTEK (Aegis Customer Support Services Pvt, Ltd)
02.2020 - 04.2022
- Delivered service to US clients for Magazine Service Centre by addressing queries, ensuring retention, and generating new business.
- Maintained operational and quality compliance, meeting and exceeding NPS targets.
- Promoted the brand and enhanced customer satisfaction through strategic initiatives.
- Achievements/Tasks
Senior Customer Service Agent
Omega Healthcare Management Services Pvt. Ltd
12.2017 - 01.2020
- Managed insurance claims for US clients by clearing front-end rejections.
- Achieved target KPIs while ensuring operational and quality compliance.
- Promoted customer satisfaction and brand loyalty through targeted efforts.
- Achievements/Tasks
Education
Bachelor of Arts - Economics
Kristu Jayanti College
India05-2017
Skills
- Flexible problem-solving
- Customer engagement
- Database optimization
- Advanced MS Office skills
- Strong public speaking abilities
- Analytical problem solving
- Customer service optimization
- Collaborative partnership development
- Strategic organization
- Accurate record keeping
- Customer support after purchase
Certification
Etisalat Retail Sales Induction Programme 2025
LANGUAGES
English - Full Professional Proficiency
Bilingual or Proficient (C2)
Kannada - Limited Working Proficiency
Bilingual or Proficient (C2)
Tamil - Native or Bilingual Proficiency
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Sales Executive
Etisalat UAE
08.2025 - Current
Sales Consultant
Travelex Worldwide Money
08.2023 - 02.2024
Frontline Associate (FLA)
Lulu International Exchange BSC
11.2022 - 06.2024
Senior Executive - Operations
STARTEK (Aegis Customer Support Services Pvt, Ltd)
02.2020 - 04.2022
Senior Customer Service Agent
Omega Healthcare Management Services Pvt. Ltd
12.2017 - 01.2020
Bachelor of Arts - Economics
Kristu Jayanti College
INTERESTS
Music, Home Decor
HONOR AWARDS
Quality Champion (02/2018 - 02/2018), Omega Healthcare management Services, Had been awarded Quality Champion consecutively in my tenure with the company.