Maria Carolina Radaza
Al Ain City,United Arab Emirates
Summary
Experienced Reservations Clerk with knack for streamlining booking processes and enhancing customer satisfaction. Known for improving reservation accuracy and reducing booking errors. Contributed to increasing repeat customer rates through exceptional service and problem-solving skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Reservations Clerk
Leisure Train Tourism
Al Ain , United Arab Emirates
08.2017 - Current
- Streamlined booking process for efficiency and ease of use.
- Nurtured relationships with repeat customers, resulting in increased loyalty.
- Addressed any discrepancies in reservations immediately, avoiding potential misunderstandings.
- Enhanced customer satisfaction by handling reservation inquiries in an efficient manner.
- Utilised various booking platforms proficiently, offering versatile reservation options for customers.
- Updated reservation system regularly to keep all information current.
- Coordinated special requests to enhance guest stay.
- Processed payments promptly, ensuring a hassle-free checkout experience for guests.
- Handled customer complaints, improving overall service quality.
- Managed group bookings, ensuring seamless accommodation arrangements.
- Conducted calls professionally and politely to maintain excellent service standards.
- Communicated reservation confirmations to guests via post and email.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Acted as first point of contact for customers to resolve potential issues with reservations.
Sales Executive
Daylight Cafe
Al Ain, United Arab Emirates
01.2016 - 02.2017
- Increased customer engagement by delivering high-quality product demonstrations.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Established strong relationships with key industry players to expand business reach.
- Streamlined sales process to enhance operational efficiency and productivity.
Data Encoder
Carrefour, Al Foah Mall
Al Ain , United Arab Emirates
03.2013 - 04.2015
- Verified accuracy, resulting in error-free records.
- Optimised workflow with effective coordination between different departments for timely sharing of essential data.
- Inputted complex information into databases to enhance efficiency.
- Ensured comprehensive data records for easy retrieval.
- Cross-referenced inputted data against original sources, achieving accurate records.
- Achieved faster processing with rigorous encoding of documents.
- Reduced miscommunication by maintaining clear, concise data logs.
- Streamlined digital filing system with meticulous data organisation.
- Promoted confidentiality by adhering to strict privacy protocols during encoding tasks.
- Administered back-ups regularly, preventing potential loss of information.
- Used specialised software tools proficiently to facilitate speedy encoding process.
Account executive
Rolando Santos Law firm
Quezon City , Philippines
01.2010 - 01.2012
- Monitored competitor activity, staying informed about industry changes.
- Coordinated sales presentations to increase brand awareness.
- Streamlined business processes for improved efficiency and productivity.
- Identified opportunities in the market through comprehensive research activities.
- Prepared detailed reports for client updates and review meetings.
- Implemented strategic initiatives to retain key accounts.
- Negotiated contracts on behalf of clients, ensuring best possible terms and conditions.
- Developed new accounts with innovative marketing strategies.
- Collaborated with cross-functional teams to deliver client objectives.
- Managed client portfolios for business growth and expansion.
- Resolved customer issues, ensuring high level of satisfaction.
- Achieved sales targets by building strong business relationships.
Education
Bachelor of Arts - Mass communication
Trinity University of Asia
Quezon City Philippines 03.2004 - 04.2009
Skills
- Clerical tasks completion
- Email correspondence
- Communication mastery
- Inventory control understanding
- Patience and tolerance
- Knowledge of foreign languages
- Negotiation talents
- Multitasking capacity
- Reservation system navigation
- Time management expertise
- Data entry efficiency
- Handling special requests
- Hospitality knowledge
- Pricing strategies understanding
- Sales techniques
- Telephone etiquette
- Upselling strategies
- Front office operations
- Reservation management
- Sales promotion
- Complaint handling
- Effective decision making
- Customer Service
- Calm under pressure
- Customer retention tactics
Certification
HAYYAK- Abu Dhabi Culture and Heritage
Timeline
Reservations Clerk
Leisure Train Tourism
08.2017 - Current
Sales Executive
Daylight Cafe
01.2016 - 02.2017
Data Encoder
Carrefour, Al Foah Mall
03.2013 - 04.2015
Account executive
Rolando Santos Law firm
01.2010 - 01.2012
Bachelor of Arts - Mass communication
Trinity University of Asia
03.2004 - 04.2009
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