MARIA CRISTINA HARESCO
Dubai
Summary
Experienced in Property Management, Office Management and Administration Management with 18 years of experience, optimizing productivity, efficiency and service quality across various environments. A highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Leasing Administrator
Dubai World Trade Center
05.2023 - Current
- Review and streamline the leasing administration process (post-offer acceptance) for both new and existing leases to enhance accuracy and timeliness, implement SLA’s and regular reporting of SLA’s including processes highlighted by Financial Audit Authority of Dubai.
- Review and streamline the process of tracking and resolving existing customer leasing/collection issues, including the resolution of currently outstanding issues and those arising over the tenure of assignment- liaising with customers where required.
- Monitor deadlines and provide notices to appropriate parties when necessary.
- Preparation and issuance of lease agreement is within 24 hours (working day) upon receiving BOD approval / request from Tenant.
- Send renewal notice report to commercial division 122 days prior to expiry.
- Review of leases and schedule of payment in the property management system for accuracy of input.
- Prepare termination/expiry letters as when required.
- Inform concerned team/department when move in & out of Tenants.
- Prepare and process RDL for non-renewals (long term) upon receiving requests from commercial team.
- Maintain tenant list (in-house) report and ensure all information captured Accuracy of the information Validation the report between ERP, and Opera
- Issue Ejari for long term Tenants
- Implement SLA’s and reporting process through the LOTP process – workflows, approvals required, upcoming leases renewals, refunds, and amendment processes
- Keeping track of renewals and ensuring notices are sent out to the tenants in timely manner.
- Ensure timely closure of all approvals, including BOD approvals
- For legal related- prepare legal cases when needed, ensure timely & accurate submission of all documents for legal review and coordinate with legal for any specific change or requirements in the lease agreement. - Frequent follow ups with commercial division to ensure quick and effective turnaround of the leases related process and formalities
Real Estate Administrator
Kanoo Group
01.2022 - 02.2023
- Prepare work order for requested maintenance or refurbishments
- Prepare LPO to the supplier for the required materials/services
- Coordinate with 300+ suppliers for quotation and price comparison
- Process by monthly 100+ supplier invoices for payment (cheques and bank transfer)
- Monthly bank reconciliation of Tenants' cheque payment
- Prepare and forward company official receipt to every tenant for all Cash and cheque payment received
- Prepare tenancy and AMC contract and coordinate with legal department
- Generate VAT for our commercial tenants
- Prepare property valuation report
- Prepare summary of capital expenditure expense by monthly.
Property Manager
OBS Real Estate
06.2021 - 01.2022
- Established rental rates by surveying local market rates, calculating overhead cost in order to get the profit goals
- Resolving tenants complains with in time frame scheduled
- Enforcing rules of full occupancy through adds in media portal and broker agents
- Reconciliation of rental cheques and cash to get the accurate records
- Negotiate with tenants the maximum rental rates base from the rera rules
- Hands-on application for Dubai Real Estate Centre online transactions
- Hands-on application for EJARI online transactions both for property management and landlord management
- Present management monthly report for occupancy, revenue, expenses, building maintenance, rental market comparison and challenges
- Lead the team of housekeeping, security and in-house maintenance Personnel.
Office Manager/ Property Executive
Integra International FZCO
10.2016 - 05.2020
- Communicated corporate objectives to all divisions through regular correspondence and scheduled follow-up
- Handled and resolved daily issues and queries of the tenants
- Created contracts and finalized rent negotiation for property leasing
- Created management reports and presentations regarding revenues, leasing and market comparison
- Designed comprehensive yearly budget to handle supply, labor and Maintenance requirements
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
- Acted as main point of contact for CEO, expertly addressing general queries
- Attended banks, clients, supplier's meetings to maintain strong Communications and coping up issues
- I Sourced vendors and negotiate contracts for AMC.
Manager
Raiders Business Services LLC
06.2014 - 06.2016
- Successfully managed the needs of clients by overseeing business draft proposals
- Provided coaching and guidance to clients on a timeframe basis, ensuring maximum efficiency in putting up new business license
- Efficiently solved client business problems and challenges by framing problems, developing a vision, and building a roadmap
- Processed new employment visas from application to visa stamp on passport
- Processed government requirements related in setting up business license and employment
- Provided guidance to clients for opening account, bank loans transaction and investment.
General Manager
Royal Luxury Limousine LLC
01.2010 - 05.2014
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements
- Managed 31 office staff and 500 drivers effectively
- Trained new personnel regarding company operations, policies and services
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing
- Reconciled documentation discrepancies, ensuring correct reporting to CEO
- Managed work flow to exceed quality service goals
- Coordinated efforts of customer support staff
- Delivered excellent customer service, resulting in consistent to customer satisfaction rating
- Responded to customer requests with friendly, knowledgeable service and support.
Property Manager
Shamma Properties LLC
07.2007 - 01.2010
- Launched innovative, on-target advertising and marketing campaigns that grew occupancy to 100% whilst increasing market rent
- Created a more efficient record-keeping system, leading to time savings in leasing approval process
- Collected, completed, and processed lease applications
- Updated, reviewed and personalized move-in/move-out material for tenant check-in and check-out, receiving positive tenant feedback
- Achieved in building maintenance a high-cost savings through effective supplier negotiations
- Performed evictions, liaising with external contractors to ensure all legal requirements were met
- Oversaw the delivery of efficient and effective repair and maintenance requirements, managing a team of several contractors.
EA to President and HR Manager
Al Jabri Group of Companies
06.2002 - 06.2007
- Executive Assistant to CEO: Prepared presentations, materials and documentation for use by the chairman in meetings and engagements
- Processed enquiries via mail, email, phone and fax, promptly resolving issues within a day on behalf of the chairman
- Investigated topics such as employee's grievances and conflicts and produced concise summaries for chairman use
- Coordinated meetings, appointments and tasks for the chairman
- Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation for the chairman
- Gathered all banking transactions via statements, recorded activity in excel format and reconciled transactions reported to chairman
- Secured asset documents with confidentiality
- HR Manager: Planned, organized and managed the recruitment and selection process from start to finish, consistently meeting budget targets and recruitment goals
- Introduced benefits program that led to employee satisfaction
- Updated HR policies and documentation in line with legislative developments and UAE government requirements to ensure compliance
- Processed payroll for 1000+ employees with 100% accuracy
- Coordinated with PRO employee's visa processed ensured that it goes on the timeline.
Education
Associate of Arts - Diploma in Accounting
West Negros College
Bacolod, Philippines03.1997
Bachelor of Science - Biology
University of Negros Occidental
Bacolod, Philippines03.1995
Skills
Project management
Workflow planning
Team leadership
Account reconciliation
Contract management and negotiation
Multitasking abilities
Employee relations
Human resources management
Excellent communication skills
Works well under pressure
Results-orientated
Certification
- UAE Driving License, 21-12-2005, 21-12-2025,
RTA Dubai Government
- VAT For Real Estate, November 2018, Real Estate Training
- Ejari Online Training for Landlord/Own Property, January 2017, Real Estate Training
- Ejari Online Training for Property Management, June 2010, Real Estate Training
Timeline
Leasing Administrator
Dubai World Trade Center
05.2023 - Current
Real Estate Administrator
Kanoo Group
01.2022 - 02.2023
Property Manager
OBS Real Estate
06.2021 - 01.2022
Office Manager/ Property Executive
Integra International FZCO
10.2016 - 05.2020
Manager
Raiders Business Services LLC
06.2014 - 06.2016
General Manager
Royal Luxury Limousine LLC
01.2010 - 05.2014
Property Manager
Shamma Properties LLC
07.2007 - 01.2010
EA to President and HR Manager
Al Jabri Group of Companies
06.2002 - 06.2007
Associate of Arts - Diploma in Accounting
West Negros College
Bachelor of Science - Biology
University of Negros Occidental
- UAE Driving License, 21-12-2005, 21-12-2025,
RTA Dubai Government
- VAT For Real Estate, November 2018, Real Estate Training
- Ejari Online Training for Landlord/Own Property, January 2017, Real Estate Training
- Ejari Online Training for Property Management, June 2010, Real Estate Training
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