Maria Isabel Tecson Rilloraza
Administrator
Dubai
Summary
Personable Administrator offering 7 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
33
33
years of professional experience
1
1
Language
Work History
Hr
Admin & Recruitment, CAESARS PALACE
06.2021 - 10.2021
- Facilitate the recruitment & selection to find and attract highly qualified and motivated candidates Manage to post of online recruitment system of required vacant posts, review cv, and screening candidates Interviewed shortlisted candidates and coordinate with department heads on proceeding candidate hiring process Responsible and handle confidential pieces of information’s with the appropriate level of sensitivity Responsible and ensure effective coordination of recruitment process from the candidate application process to on-boarding Maintaining proper colleagues’ documents files Handling another ad hoc task and support to the HR director
Executive Assistant/Administrative Executive
DMI International Middle East Machinery & Equipment Rental LLC
06.2019 - 01.2020
- DMI close & stop the operation during the COVID 19 in 2020
- Handle complete internal operations of the business from all day-to-day operations to all HR responsibilities, office administration, maintain office supplies and ensuring that all works are done properly Manage all corporate travel bookings for the MD, staff, as and when required, & all corporate and team events to a high standard level
- Handle update of the employee records, WPS payroll, handling petty cash flow, and generate reports Full support coordinating and generate quotations, marketing & sales, and presentation reports
Administrative Assistant
Insure Direct (Brokers) LLC
02.2015 - 05.2019
- JLT- Insure Direct Brokers LLC, is an insurance brokers that specialize all kinds of insurances required
- Manning reception & attend visitors, performed general administrative duties emails, copying, faxing, & filling Manage and screen incoming calls and attend the queries and transfer to the correct concerned person for the final support for client satisfaction Facilitate & manage minor procurement task & Manage office inventory by restocking office supplies and placing purchase orders to obtain ample stock & other office administrative task needed
- Organize & support HR Manager & Admin in preparing and maintaining company policies and procedures, employees’ relations, compliance and recruitment & other had hoc task Handle daily shipments, couriers incoming & outgoing documents, and other important materials
OFFICE ADMINISTRATOR/ EA
03.2011 - 08.2014
- Fortune International Import & Export Trading Co
- Fortune International LLC is a trading company deals with small kitchen appliances, brand EUROPA and beauty products and involves import and exporting business
- Implementing and maintaining company policies and procedures, employees’ relations, compliance and recruitment & other had hoc task Manage staff recruitment, liaising, preparing & processing employment visa & renewals, transit visas, & maintain employees record and other government documents Responsible in preparing payroll and submission of WPS Assisting accounts on postings expenses, invoices, inventories using Tally ERP9, responsible of petty cash and reimbursements Attend meetings for proposals and marketing the products, attend the Canton Fair, at Guangzhou, China for the market analysis and requirements
PURCHASER/ADMINISTRATIVE ASSISTANT
Beam Electrical & Mechanical Contracting LLC
10.2007 - 01.2008
- Receiving incoming cheques payable and update to the system Assisting accounts postings, materials inventory as per Tally ERP9 software Assisting to project managers, updating site project progress work, & daily activities Updating daily attendance on-site and direct reporting to the Managing Director Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filing
Customer Service Assistant
Al Khajah Hospitality LLC
Dubai
07.2004 - 08.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Sales Assistant Team Member
Hua HO Department Store
Brunei
07.2001 - 07.2003
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Sales Representative Team Leader
Emcor, Inc
Davao City
03.1997 - 07.2001
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
Diploma: BACHELOR OF SCIENCE - COMMERCE, OFFICE & BUSINESS MANAGEMENT
UAE Authenticated
Holy Cross of Davao College
Certificate: COMPUTER APPLICATION COURSE Digital Interface, Davao City Philippines Additional Personal Information - undefined
Skills
Have good written communication and attentive to detailundefined
Timeline
Hr
Admin & Recruitment, CAESARS PALACE
06.2021 - 10.2021
Executive Assistant/Administrative Executive
DMI International Middle East Machinery & Equipment Rental LLC
06.2019 - 01.2020
Administrative Assistant
Insure Direct (Brokers) LLC
02.2015 - 05.2019
OFFICE ADMINISTRATOR/ EA
03.2011 - 08.2014
PURCHASER/ADMINISTRATIVE ASSISTANT
Beam Electrical & Mechanical Contracting LLC
10.2007 - 01.2008
Customer Service Assistant
Al Khajah Hospitality LLC
07.2004 - 08.2022
Sales Assistant Team Member
Hua HO Department Store
07.2001 - 07.2003
Sales Representative Team Leader
Emcor, Inc
03.1997 - 07.2001
Diploma: BACHELOR OF SCIENCE - COMMERCE, OFFICE & BUSINESS MANAGEMENT
UAE Authenticated
Holy Cross of Davao College
Certificate: COMPUTER APPLICATION COURSE Digital Interface, Davao City Philippines Additional Personal Information - undefined
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