MARIA JOYCE DELA CRUZ
DUBAI
Summary
Results-oriented Sales Executive with over 13 years of experience in luxury retail. Expertise in client engagement, fine jewelry selection, and product knowledge, consistently achieving sales targets. Proven ability to build long-term client relationships and deliver exceptional service while maintaining elegant displays and managing office workflows.
Overview
18
18
years of professional experience
Work History
SALES EXECUTIVE
AL SHAMMA JEWELRY
07.2025 - Current
- Greet customers warmly and assess needs to recommend suitable jewelry pieces that enhance customer satisfaction.
- Achieve monthly and quarterly sales targets through effective selling techniques.
- Provide comprehensive product information on materials, gemstones, craftsmanship, and care instructions to educate customers and facilitate informed purchasing decisions.
- Assist customers with product selection, sizing, and customization, ensuring a personalised experience and strong after-sales support.
ADMIN ASSISTANT
ATPI
09.2024 - 02.2025
- Provide administrative support to the logistics and operations teams.
- Prepare shipping documents, invoices, and tracking reports.
- Maintain organized records and filing systems.
- Coordinate with clients, vendors, and internal departments.
- Schedule and arrange meetings, appointments, and logistics.
CSR/COLLECTION
OLP ONLINE LOANS PHILLIPINES
01.2024 - 09.2024
- Contact clients via phone, email, or mail to collect outstanding payments.
- Negotiate payment plans and resolve billing issues.
- Maintain accurate records of collection activity.
- Collaborate with internal departments to resolve discrepancies.
DISPATCHER / PROCESSOR
ENTREGO DYNAMIC AGENCY
09.2021 - 12.2023
- Schedule and dispatch drivers, trucks, or other vehicles to appropriate locations according to customer requests, specifications, or needs.
- Monitor and track the status of deliveries and transportation activities in real-time using dispatch software or GPS systems.
ADMIN ASSISTANT
FNP MALL OF ASIA INC.
01.2019 - 06.2019
- Operate office equipment such as printers, copiers, fax machines, and scanners.
- Prepare, print, and assemble documents and shipping labels.
- Fax documents and confirm successful transmission to internal and external contacts.
- Receive, log, and distribute incoming parcels and mail.
- Prepare and send outgoing parcels, ensuring accurate documentation and labeling.
- Maintain an organized filing system (digital and physical).
- Answer phones, take messages, and route calls as needed.
- Support office supply inventory and restocking.
MARKETING ASSISTANT
TRIBU DIWATA BAR RESTAURANT
09.2010 - 12.2012
- Assist in the development and implementation of marketing strategies and campaigns.
- Create and edit content for social media, emails, websites, and promotional materials.
- Conduct market research and competitor analysis.
SALES CLERK
SM INC.
05.2009 - 09.2009
- Greet customers and provide assistance with product selection.
- Answer customer inquiries about merchandise, pricing, and promotions.
- Process sales transactions using POS systems accurately.
- Restock shelves and ensure merchandise is properly displayed.
- Maintain cleanliness and organization of the sales floor and stockroom.
- Assist with inventory counts and stock management.
- Handle returns, exchanges, and resolve minor customer complaints.
- Promote store loyalty programs and upsell products when appropriate.
MARKETING ASSISTANT
ACTIVE BRAND INC.
11.2008 - 04.2009
- Assist in the development and execution of marketing campaigns (digital, print, social, etc.).
- Coordinate marketing activities with vendors, designers, and agencies.
- Monitor and report on campaign performance metrics and KPIs.
- Support content creation for email marketing, social media, and promotional materials.
- Help manage the company website, blog, and social platforms.
- Maintain marketing calendars and assist with event planning and logistics.
- Conduct market and competitor research to support strategic planning.
- Assist in tracking campaign performance metrics and preparing reports.
- Maintain marketing databases, CRM systems, and content libraries.
- Coordinate with vendors, designers, and printers as needed.
TELEPHONE OPERATOR
WE CARE ASIA TRADING INC.
06.2017
- Answer, screen, and route incoming telephone calls promptly and courteously.
- Provide accurate information to callers regarding company services, departments, or contacts.
- Take and relay messages in a clear and timely manner.
- Direct emergency or urgent calls to the appropriate personnel without delay.
- Maintain a log of all calls and messages when necessary.
- Update internal telephone directories and contact lists regularly.
- Perform basic clerical duties, such as data entry, email handling, or filing when not on calls.
- Support front desk operations, such as welcoming visitors or receiving documents, if required.
Education
BSBA - Computer Management
01-2007
Skills
- Customer relationship management
- Sales techniques
- Product knowledge
- Administrative support
- Market research
- Dispatch coordination
- Payment negotiation
- Communication strategies
- Client engagement
- Problem resolution
- Meeting coordination
- Inventory management
- Data entry
- Call management
- Customer Service
- Communication
- Customer relations
References
Available upon request
Websites, Portfolios and Profiles
www.linkedin.com/in/mariajoyce-dela-cruz-461202367
Timeline
SALES EXECUTIVE
AL SHAMMA JEWELRY
07.2025 - Current
ADMIN ASSISTANT
ATPI
09.2024 - 02.2025
CSR/COLLECTION
OLP ONLINE LOANS PHILLIPINES
01.2024 - 09.2024
DISPATCHER / PROCESSOR
ENTREGO DYNAMIC AGENCY
09.2021 - 12.2023
ADMIN ASSISTANT
FNP MALL OF ASIA INC.
01.2019 - 06.2019
TELEPHONE OPERATOR
WE CARE ASIA TRADING INC.
06.2017
MARKETING ASSISTANT
TRIBU DIWATA BAR RESTAURANT
09.2010 - 12.2012
SALES CLERK
SM INC.
05.2009 - 09.2009
MARKETING ASSISTANT
ACTIVE BRAND INC.
11.2008 - 04.2009