Mariam Almaazmi
Abu Dhabi
Summary
Results-driven Sales Coordinator with strong experience in the Oil & Gas and automotive industries. Skilled in sales operations support, data management, customer relationship handling, and cross-functional coordination. Proven ability to manage sales pipelines, support tendering processes, maintain high-quality data in CRM systems, and contribute to revenue generation. Strong attention to detail with excellent communication and organizational skills.
Overview
9
9
years of professional experience
Work history
Sales Coordinator Services
Sulzer Ali & Sons - Oil & Gas Industry
Abu Dhabi
2023.01 - Current
- Support full sales cycle, assisting in converting enquiries into profitable orders across assigned regions
- Maintain and update sales documentation, including contracts, RFQs, agreements, and tender submissions
- Coordinate with internal departments (logistics, finance, marketing) to ensure smooth execution of sales operations
- Monitor and maintain sales databases, including population lists, customer contacts, and reporting dashboards
- Manage relationships and communication with agents, ensuring contract compliance and timely updates on tenders and projects
- Assist in vendor and customer registration and management using SAP and internal systems (Meerkat, K2)
- Ensure data quality through continuous cleansing of accounts, assets, and opportunities in CRM system
- Coordinate customer visits and gather feedback for high-value opportunities (>$100K)
- Support strategic initiatives by ensuring sales team adoption, monitoring implementation progress, and maintaining compliance with regional directives
High Profile Customer Care / Administrator
Al Tayer Group – Ferrari & Maserati Service Centre
Musaffah, Abu Dhabi
2022.01 - 2023.01
- Handled customer inquiries and complaints efficiently
- Maintained high levels of customer satisfaction and resolution rates
- Recorded and tracked customer interactions in CRM systems
Call Centre (Remote)
Al Tayef Information Technology
Abu Dhabi
2019.01 - 2022.01
- Handled customer inquiries and complaints efficiently
- Maintained high levels of customer satisfaction and resolution rates
- Recorded and tracked customer interactions in CRM systems
Social Media Coordinator
Al Thabiah Sweets & Restaurants
Shakhbout City, Abu Dhabi
2017.01 - 2018.01
- Managed administrative tasks and internal communications
- Created and handled social media content and customer engagement
- Monitored virtual customer feedback for continuous service improvement.
- Uploaded content on daily basis to keep customers updated and aware of any new items
Education
Bachelor's - Business Administration in International Management
ISTEC Business School
Skills
- SAP
- Salesforce (CRM & Data Management)
- Qlik Sense (Business Intelligence)
- Microsoft Office (Word, Excel)
- HTML & CSS
- Sales Operations & Coordination
- RFQ & Tender Management
- Data Quality & Reporting
- Customer Relationship Management
- Cross-functional Coordination
- Time Management & Organization
- Attention to Detail
- Problem Solving & Initiative
Websites
Languages (Trilingual)
Arabic (Fluent)
Beginner
English (Fluent)
Beginner
Urdu/Hindi (Fluent)
Beginner
Russian (Beginner)
Beginner
Summary of Key Responsibilities
- RFQs
- Business Intelligence – Data Management/Quality
- Office Administration & Administrative Assistance
- RFQ
- High Quality Customer Care, Service & Customer Feedbacks
- Time Management
Affiliations
- Musical instruments
- Gaming
Timeline
Sales Coordinator Services
Sulzer Ali & Sons - Oil & Gas Industry
2023.01 - Current
High Profile Customer Care / Administrator
Al Tayer Group – Ferrari & Maserati Service Centre
2022.01 - 2023.01
Call Centre (Remote)
Al Tayef Information Technology
2019.01 - 2022.01
Social Media Coordinator
Al Thabiah Sweets & Restaurants
2017.01 - 2018.01
Bachelor's - Business Administration in International Management
ISTEC Business School