Volunteer Youth Worker
- Promoted community involvement and volunteering among young people.
- Collaborated with group of volunteers to run young person-centred youth clubs.
- Role modelled positive behaviour and interpersonal skills.
- Safeguarded young people in line with national guidelines.
- Wrote reports and correspondence from dictation and handwritten notes.
- Received and screened high-volume internal and external communications, calls and email.
- Managed schedules, taking action to accommodate last-minute changes and emergency cancellations.
- Addressed customer complaints and resolved issues.
- Led arts and crafts, board games and creative writing to facilitate safe, positive social interactions.
- Used clinical and behavioural knowledge to maintain safety during crisis moments.
- Conducted leadership training for youth members regarding conflict resolution, communication techniques and teamwork abilities.