Mariam Al Shukri
Al Ain City,Abu Dhabi
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Motivated person with 14 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Highly-motivated event and conference planning professional skilled in coordinating unique, personalised functions. Collaborates with clients and negotiates with suppliers to deliver on strict budgets and high expectations. Goes above and beyond to deliver professional, bespoke, smooth-running parties. Detailed Event Manager versed in coordinating and executing small and large-scale events. Upbeat and organised with long-standing history of client satisfaction. Exceptional reputation for bringing client visions to fruition. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Event Officer
Tawam Hospital Marketing Department
Al Ain City, Abu Dhabi
12.2019 - 05.2022
- Organised invite list and managed registrations for 100+ guests.
- Coordinated accessory and medical events requirements and parties.
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Recruited and trained staff to achieve high-performing, focused event teams.
- Explained event packages, options and prices clearly to sponsors.
- Assessed individual customer needs and recommended event packages to suit.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Arranged and coordinated catering and signage with external providers.
- Engaged facilities and catering managers with customer projects to deliver smooth, high-quality events.
- Designed event set-up and displays to match client requests.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Prepared, monitored and maintained event budgets.
- Obtained client feedback to determine improvements for future events.
- Evaluated client and guest feedback to improve event services.
- Coordinated visual, sound and lighting teams in setting up events well ahead of start times.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Delivered services to customer locations within target timeframes.
- Wrote reports outlining project progress and results.
- Delivered high-quality results within budget and timeframe targets.
- Oversaw daily operations to achieve high productivity levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Generated Key Performance Indicator reporting to drive better performance.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Improved efficiency and productivity by acquiring new skills.
- Updated online calendars with available event slots to maximise bookings.
- Created bespoke packages for clients based on event requirements.
Patient Access Offices as a supervisor
Tawam Hospital
Al Ain City, Abu Dhabi
02.2008 - 12.2019
- Established and maintained organised working environment for team of 20 to 40 staff.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
- Offered instruction, coaching and motivation for enhanced team morale.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Supervised activities of workers and enforced safety regulations.
- Maintained documents and records to comply with internal policies and external regulations.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Logged daily activities and notable incidents during production shifts.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Guided and coached staff to achieve individual growth and sales production targets.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Acted as point of contact and motivation for employees.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Estimated costs, generated reports, and maintained detailed records.
- Wrote reports outlining project progress and results.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Developed appropriate resources to meet needs of diverse audiences.
- Developed plans and strategies to promote continuous improvement.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Improved efficiency and productivity by acquiring new skills.
Education
Bachelor's degree - Information Technology
Al Khwarizmi International Colledge
Al Ain City, Abu Dhabi 09.2015 - 08.2019
Skills
- Fundraising
- Cost estimating
- Deadline-driven
- Guest relations
- Marketing and advertising
- Special events planning
- File management
- Project oversight
- Team mentorship
- Conference management
- Event calendar management
- Cross-functional teams leadership
- Budget management
- Customer service-orientated
- Event budget management
- Events requirements gathering
- Event planning
- Team leadership and supervision
- Workflow management
- Team building
- Problem-solving
- Communication skills
- Customer-focused
- Marketing
- Programme development
- Public relations
- Social media marketing
- Time management
- Leadership
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Affiliations
- Traveling
- Shopping
- looking for new technologies
Certification
ILETS 2015
Timeline
Event Officer
Tawam Hospital Marketing Department
12.2019 - 05.2022
Bachelor's degree - Information Technology
Al Khwarizmi International Colledge
09.2015 - 08.2019
Patient Access Offices as a supervisor
Tawam Hospital
02.2008 - 12.2019
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