Mariam Boshra
Abu Dhabi,Abu Dubai
Summary
Dear Sir/ Madam The famous and widespread reputation of your organization has increased my interest in joining your business environment. I am seeking a challenging position with your respectable team. I believe that my background, experience and education give me unique qualifications, I have managed to adapt easily to different cultures and multinational environments. I am willing to relocate flexibly in order to fill a possible position. I wish to achieve my objectives with your company. I have enclosed my resume with brief facts and information describing my efforts to prepare for an international career. Looking forward to hear from you. Highly appreciating your time and attention. Team-minded Production Coordinator with expertise in production planning, scheduling and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current inventory stock and scheduling production work according to project scope. Personable communicator with focus on working with various personality types effectively.
Overview
6
6
years of professional experience
Work History
Production Coordinator
Media Mania FZ LLC
03.2022 - Current
- Manage the production team so that scheduled goals are met
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Plan, schedule, direct and execute production activities
- Excels at time management and is organized and detail-oriented
- Works well in a fast-paced workplace and is good at multi-tasking
- Manages production assistants and has strong leadership skills
- Coordinate daily production, processing and distribution of activities for the company employees
- Develop personalized scheduling matrix from these interactions which boasted daily production
- Managed all studio projects from inception through execution
- Provide administrative support for accounting department
- Coordinating with the producer, director, and managers for new execution of projects.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
Call Centre Agent
Wasla outsourcing
11.2020 - 08.2021
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
- Logged call details and customer information in secure systems, improving data collection measures
- Collated and extracted customer data for reporting purposes, aiding progress and performance monitoring.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Centre Agent
Exceed outsourcing
08.2018 - 08.2019
- Logged call details and customer information in secure systems, improving data collection measures
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Achieved daily performance targets, aiding department progression towards sales goals
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
- Increased client retention by building instant rapport and establishing customer trust.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Bachelor of Accounting - Accounting And Finance
Asyut University
Asyut 08.2017
Skills
- Excellent MS Office
- Internet (Basics, Navigation and Research)
- Good organizational, communication, reporting and problem-solving skills
- Ability to work under pressure in a dynamic environment
- Hard worker, High-energy level and high attention to details
- Self-motivated, Team Worker
- Ability to adapt to work nature and concepts, ability to learn
- Creative thinking
- Strong interpersonal skills
- Customer service experience
Languages
Arabic
English
Additionalinformation - Hobbiesinterests
- Interested in exploring different cultures
- Swimming
- Travelling
- Announcing
- Acting
Timeline
Production Coordinator
Media Mania FZ LLC
03.2022 - Current
Call Centre Agent
Wasla outsourcing
11.2020 - 08.2021
Call Centre Agent
Exceed outsourcing
08.2018 - 08.2019
Bachelor of Accounting - Accounting And Finance
Asyut University
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