Hi, I’m
MarIAm chiguer mokhtaria
Summary
A highly organized and results-driven professional with extensive experience in executive support, sales and marketing, and customer service. Adept at streamlining office operations, driving sales growth, and enhancing customer satisfaction. Demonstrates excellent communication, multitasking, and problem-solving skills to support organizational objectives and deliver exceptional service
Overview
28
years of professional experience
Work History
HSE Quality Services
Executive Secretary, Sales& marketing officer and customer relation executive
01.2013 - Current
Job overview
- Manage executive schedules, coordinate meetings, and handle correspondence
- Prepare reports, presentations, and other documents for executive meetings
- Organize travel arrangements and manage executive calendars
- Serve as the point of contact between executives and internal/external stakeholders
- Develop and implement sales strategies to achieve company targets
- Conduct market research to identify new opportunities and customer needs
- Create and execute marketing campaigns across various channels
- Track and analyze sales data to measure campaign effectiveness and ROI
- Handle customer inquiries, complaints, and issues in a professional manner
- Maintain a high level of customer satisfaction through effective problem resolution
- Develop and maintain customer relationships to foster loyalty and repeat business
- Train and mentor junior customer service representatives.
Algeria Custom Division
Logistic specialist
03.2006 - 12.2012
Job overview
- Facilitate the clearance of goods through customs by ensuring compliance with import/export regulations, documentation requirements, and tariff classifications
- Coordinate with customs officials, freight forwarders, and other relevant parties to expedite the clearance process and resolve any issues or discrepancies
- Coordinate logistics activities, including transportation, warehousing, inventory management, and distribution, to ensure the efficient movement of goods
- Monitor shipment schedules, track shipments in transit, and provide status updates to stakeholders as needed
- Prepare and review shipping documents, including customs declarations, bills of lading, packing lists, and commercial invoices, to ensure accuracy and compliance with regulatory requirements
- Maintain organized and up-to-date documentation records for audit and compliance purposes
- Stay informed about changes in customs regulations, trade agreements, and international trade practices to ensure compliance with applicable laws and regulations
- Provide guidance and support to internal stakeholders on customs compliance matters, including tariff classification, valuation, and duty optimization
- Serve as a point of contact for internal and external stakeholders, including suppliers, vendors, customs authorities, and transportation providers, to address inquiries, resolve issues, and provide assistance as needed
- Ensure timely and accurate communication with customers regarding shipment status, delivery schedules, and any potential delays or disruptions.
Sofihotel
Sales and Marketing officer
01.1996 - 01.2006
Job overview
- Collaborate with the sales and marketing team to develop comprehensive strategies to attract guests, increase bookings, and maximize revenue
- Analyze market trends, competitor activities, and customer preferences to identify opportunities for growth and differentiation
- Identify and target potential clients, including corporate accounts, travel agencies, event planners, and group bookings, to generate sales leads and prospects
- Develop relationships with key decision-makers and influencers in target market segments to promote the hotel's services and secure bookings
- Conduct sales presentations and meetings with prospective clients to showcase the hotel's amenities, facilities, and services
- Negotiate contracts, rates, and terms with clients to secure bookings and maximize revenue potential
- Develop marketing collateral, promotional materials, and sales tools to support sales and marketing efforts
- Coordinate and oversee events, promotions, and special offers to attract guests and increase bookings
- Maintain a database of existing and potential clients in the hotel's CRM system
- Prepare regular sales reports, forecasts, and performance metrics to track progress against sales targets and marketing objectives
- Ensure that all sales and marketing activities adhere to the hotel's brand standards, quality guidelines, and ethical practices.
Education
Science and history colleagueWahran, Algeria
Diploma in commercial management and administration
01.1995
Skills
- Executive Support & Office Administration
- Sales Strategy and Execution and Marketing Campaign Management
- Customer Relationship Management (CRM) and Data Analysis and Reporting
- Team Leadership and Collaboration
- Effective Communication, Time Management and Problem Solving
- MS Office
Languages
Arabic
Frensh
English
Personal Information
Title: Executive Secretary, Sales/Marketing Officer. Customer relation officer
Timeline
Executive Secretary, Sales& marketing officer and customer relation executive
HSE Quality Services
01.2013 - Current
Logistic specialist
Algeria Custom Division
03.2006 - 12.2012
Sales and Marketing officer
Sofihotel
01.1996 - 01.2006
Science and history colleague
Diploma in commercial management and administration
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