Summary
Overview
Work History
Education
Skills
Nationality
Timeline
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Mariam Khanzratyan

Mariam Khanzratyan

Operations Manager
AG Tower, Business Bay, Dubai

Summary

Seasoned professional with 20 years of diverse experience in the hospitality, administrative, media, sales, and marketing sectors. Progressed from waitress to General Manager in hospitality, and Executive Assistant to current General Manager in the IT and Administrative fields. Proficient in leading diverse teams, thanks to international work experience. Combines strategic thinking and adaptability to drive business growth. Skilled Business Development leader. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Business Development Manager

Justice Advocates and Legal Consultants
Dubai
06.2023 - Current
  • Identifying and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Generating new business with marketing initiatives and strategic plans.
  • Introducing company to European, Russian and Armenian communities
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Attendance at seminars and meetings for investors and foreign communities.
  • Representing company in meetings related to investment and real estate sector.

Operations Manager| General Manager

Blockchain CryptoOne Information Technologies (Bitriver expansion)
Dubai
02.2022 - 06.2023
  • Managed all companies documentation and licenses from scratch. Arranged all visas and Emirates IDs, opened bank accounts. Ensured compliance with local and international regulations and laws, maintaining integrity of operations and protecting company's interests.
  • Found office space, designers and managed 10 000 sq ft office design, construction and furniture, arranged all services and managed budgets.
  • Hired outsource accounting team and legal support company, managed contracts, interviewed sales representatives, collaborated closely with marketing and sales teams, identified growth opportunities, defined marketing strategies, set sales goals, and cultivating strong customer relationships.
  • Negotiated partnership and business terms with potential partners and work closely with them.
  • Managed all companies operations include administrative, financial, marketing and sales areas, developing and implementing growth strategies, Improving revenue.
  • Analyzed accounting and financial data, prepared monthly budget, generated weekly and monthly reports.
  • Acted as primary point of contact for stakeholders, including employees, customers, suppliers, community organizations, and governmental bodies, fostering strong relationships and maintaining effective communication.

Business Support Assistant/Executive Assistant to the Chief Executive Officer

Bitriver
Moscow
11.2020 - 02.2022
  • Assisted in establishment of new legal entities and facilitated opening of bank accounts.
  • Prepared and meticulously reviewed documents for CEO's signature, ensuring accuracy and adherence to protocols.
  • Worked close with PR and Marketing department and helped to develop new solutions.
  • Served as primary point of contact for executives, employees, clients, and external partners, effectively managing communication channels.
  • Hired and managed administrative staff.
  • Maintained meticulous records of daily expenses and prepared comprehensive reports on weekly, monthly, or quarterly basis.
  • Supervised and provided guidance to other clerical staff, ensuring their performance aligned with organizational objectives.
  • Actively participated in meetings, taking accurate minutes and monitoring task execution to facilitate smooth workflow.
  • Managed all Administrative Operations while moving from small office to big one.

Business Support Assistant/Executive Assistant/Legal Assistant

PWC, EY, Crow CRS
Moscow
10.2018 - 11.2020
  • Managing executive's calendar, including making appointments and prioritizing most sensitive matters.
  • Coordinating travel arrangements (both domestic and international) and creating trip itineraries.
  • Attending meetings on behalf of executive, taking minutes, and ensuring action points are communicated and followed up.
  • Providing discreet and confidential coordination of sensitive company operations.
  • Researching and preparing briefing materials for executive ahead of meetings and engagements.
  • Facilitating smooth communications between executive and other executives, managers, and employees; and between executive and external parties such as media, customers, and public.
  • Organizing and managing documents in confidential and organized manner.

Education

Hospitality Administration And Management

Russian Internationa Academy of Tourism
Armenia
09.2008 - 05.2013

Skills

    Key decision making

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Nationality

Armenian

Timeline

Business Development Manager

Justice Advocates and Legal Consultants
06.2023 - Current

Operations Manager| General Manager

Blockchain CryptoOne Information Technologies (Bitriver expansion)
02.2022 - 06.2023

Business Support Assistant/Executive Assistant to the Chief Executive Officer

Bitriver
11.2020 - 02.2022

Business Support Assistant/Executive Assistant/Legal Assistant

PWC, EY, Crow CRS
10.2018 - 11.2020

Hospitality Administration And Management

Russian Internationa Academy of Tourism
09.2008 - 05.2013

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Mariam KhanzratyanOperations Manager