MARIAM KOMUGISHA PUUNI
Summary
Dedicated customer service professional with expertise in safety,effective communication, and team work.Well -versed in emergency procedures, FirstAid/CPR,and cultural sensitivity.Adept at conflict resolution and skilled in multitasking with a strong attention to detail.known for effective time management and commitment to ensuring exceptional customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
BEST DEALS REAL ESTATE BROKERS
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Salesperson
Nice Way Lighting
05.2022 - 04.2023
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Certificate - Certified Nursing Assistant
CNA TRAINING INSTITUTE
Dubai,UAECertificate - Journalism And Mass Communication
YMCA COMPREHENSIVE INSTITUTE
Kampala, Uganda 08.2022
Skills
- Collaboration skills
- Interpersonal skills
- Organizing and prioritizing skills
- Problem solving skills
- Time management skills
- Commercial Awareness skills
- Adaptability and Flexibility skills
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Care Representative
BEST DEALS REAL ESTATE BROKERS
05.2023 - Current
Salesperson
Nice Way Lighting
05.2022 - 04.2023
Certificate - Certified Nursing Assistant
CNA TRAINING INSTITUTE
Certificate - Journalism And Mass Communication
YMCA COMPREHENSIVE INSTITUTE
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