Summary
Work history
Education
Skills
LANGUAGES
Timeline
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Mariam Omar

Mariam Omar

Ajman

Summary

Administrative and customer service professional with experience in office management, customer relations, English- Somali interpretation. Strong organisational, communication, and problem-solving skills with the ability to manage multiple responsibilities while delivering excellent customer service in fast-paced environments.

Work history

Video Interpreter

Teleperformance
Dubai
  • Delivered accurate real-time Somali-English interpretation via video and audio calls, ensuring effective communication for all parties involved.
  • Enabled seamless communication for limited English proficient (LEP) individuals with healthcare providers, government agencies, and service professionals, fostering understanding and access to essential services.
  • Interpreted conversations accurately while maintaining neutrality, confidentiality, and cultural sensitivity.
  • Supported callers with appointment scheduling and general inquiries, providing clear message delivery and leaving voicemails as necessary to ensure follow-up.
  • Interpreted written documents, forms, and correspondence between Somali and English as requested.
  • Ensured compliance with company policies, quality standards, and confidentiality requirements.

Office Manager

Al Ras Car & Bus Rental LLC
Ajman
  • Managed day-to-day business operations and supported HR administration by maintaining employee records, tracking attendance, and coordinating staff schedules to ensure smooth organisational functioning.
  • Coordinated rental documentation and administrative processes to streamline operations and enhance service delivery.
  • Delivered exceptional customer service by handling customer inquiries, resolving issues, and ensuring a positive client experience.
  • Increased the client base by 35% through business development and relationship management.
  • Achieved sales targets and prepared operational and performance reports for management.

Customer Relation Executive

Cupola Teleservices
Dubai
  • Resolved customer complaints through phone, email, and social media, ensuring timely and effective solutions.
  • Delivered customer support for HP through Cupola Teleservices, addressing complaints and resolving account-related inquiries to enhance customer satisfaction.
  • Cultivated strong customer relationships through effective communication, fostering loyalty and trust.
  • Provided solutions and followed up to ensure issue resolution.
  • Verified customer account information and maintained accurate records.
  • Followed company procedures, quality standards, and documentation requirements.

Sales and Customer Service Representative

Dar Al Hay Garments & Textile Trading
Ajman
  • Increased the client base by 35% through sales and customer relationship management.
  • Provided exceptional customer service by assisting customers and swiftly resolving inquiries.
  • Achieved sales targets while providing insights through detailed reports for management.

Education

Al Kamal American International School
Shj, UAE

Bachelor's degree in Human Resources - Coursework completed –2.5 years

Al Ghurair University

Skills

  • Customer Service
  • Office Administration
  • Microsoft Office (Word, Excel, Outlook)
  • Data Entry
  • Documentation & Record Keeping
  • Communication Skills
  • Organisational Skills
  • Time Management
  • Problem Solving
  • Teamwork & Collaboration
  • Multitasking
  • Planning & Organisation

LANGUAGES

Somali: First Language
Native
English
Fluent
Arabic
Advanced

Timeline

Sales and Customer Service Representative

Dar Al Hay Garments & Textile Trading

Customer Relation Executive

Cupola Teleservices

Office Manager

Al Ras Car & Bus Rental LLC

Video Interpreter

Teleperformance

Al Kamal American International School

Bachelor's degree in Human Resources - Coursework completed –2.5 years

Al Ghurair University

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Mariam Omar