Summary
Overview
Work history
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Mariam Sereddine

Dubai,UAE

Summary

Hands-on experience in analyzing designing, and delivering tailored business solution. Skilled in understanding complex business needs, documenting clear requirements, and translating them into practical and efficient system configurations.

Proficient in system configuration, workflow customizations and reporting, with a strong eye for detail during implementation.

Experienced in leading testing efforts, including system integration and user acceptance testing, while efficiently managing issue resolution.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Business analyst

Cloud Science Labs
London, UK
08.2024 - 05.2025
  • Understand and translate stakeholder needs into actionable requirements.
  • Analyse if solutions meet business requirements.
  • Led cross-functional teams of 10 member each towards successful project completion on schedule and within budget constraints.
  • Facilitate communication between technical software engineers and business stakeholders to meet business requirements.
  • Design tailored solutions that align with business goals and technology constraints to lead better business development.
  • Performed quality assurance tests to ensure product reliability and efficiency before deployment.
  • Produced detailed reports to aid in key decision-making processes.
  • Engaged in contract negotiations that resulted in favourable terms for our organisation.
  • Prioritise and refine requirements to align with product vision.
  • Designed innovative strategies to overcome competitive market challenges.

Business Analyst Executive

Achiive Ltd
Winchester, UK
03.2024 - 08.2024
  • Rolled out AI-driven solutions globally, ensuring successful adoption through effective change management.
  • Developed executive dashboards (Power BI/Tableau) for SteerCo, enhancing data transparency and decision-making.
  • Liaised between stakeholders and technology teams to align on product specifications and delivery timelines.
  • Collaborated with IT team to design efficient software solutions, improving workflow significantly.
  • Facilitated smooth project execution by developing comprehensive project plans.
  • Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.

Business Analyst

Nationwide Building Society
London, UK
01.2023 - 03.2024
  • Conducted requirement gathering, process analysis, and strategic planning across customer service and tech divisions
  • Supported rollout of AI-powered operational models, resulting in enhanced customer experience and reduced costs
  • Coordinated with cross-functional teams to refine product development and service delivery models.
  • Collaborated with IT team to design efficient software solutions, improving workflow significantly.
  • Created tailored solutions by understanding and translating customer requirements into functional specifications.
  • Conducted training sessions for new software implementations, increasing staff productivity levels.

Business Analyst

Equus Software
London, UK
01.2022 - 12.2022
  • Delivered cost-effective, tailored solutions aligned with business objectives through qualitative and quantitative analysis
  • Led workshops and meetings to capture functional requirements and supervised third-party integrations.
  • Supported UAT and documentation for product and training rollouts across departments.
  • Implemented cost-saving measures through rigorous budget management and careful resource allocation.
  • Located deviations from standard operating procedures, understanding causes and preventing reoccurrence.

Education

Bachelor's degree - International Business Management

Coventry University
United Kingdom
01.2018 - 01.2021

Exchange - Business Management

Toulouse Business School
Toulouse, France
01.2019 - 01.2020

MSc - Business Analytics

Coventry University
United Kingdom
01.2021 - 01.2022

Skills

  • Experience with CRM software
  • Business intelligence tools, Power BI
  • SQL knowledge, Excel
  • Jira and confluence proficiency
  • SWOT /PESTLE Analysis
  • Tableau software
  • User acceptance testing
  • Data Modelling
  • Software debugging
  • Stakeholder mapping techniques
  • Agile Waterfall methodologies

Languages

English – Native
Spanish – Basic
French – Native
Italian – Native
Arabic – Basic

Certification

  • CMI Level 7 – Chartered Management Institute
  • Google Analytics
  • Data Analytics (ECDL Certified)
  • Secretary Admin & Finance (Professional Certificate)

Timeline

Business analyst

Cloud Science Labs
08.2024 - 05.2025

Business Analyst Executive

Achiive Ltd
03.2024 - 08.2024

Business Analyst

Nationwide Building Society
01.2023 - 03.2024

Business Analyst

Equus Software
01.2022 - 12.2022

MSc - Business Analytics

Coventry University
01.2021 - 01.2022

Exchange - Business Management

Toulouse Business School
01.2019 - 01.2020

Bachelor's degree - International Business Management

Coventry University
01.2018 - 01.2021

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Mariam Sereddine