Mariam Sereddine
Dubai,United Arab Emirates
Summary
Business Analyst with experience in the AI-powered pharmaceutical sector, CRM and AI integration. Successfully led data-driven initiatives, collaborated with cross-functional teams, and delivered strategic insights to enhance product performance and client engagement.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Business Analyst
Cloud Science Labs
London, UK
2024.09 - 2025.05
- Optimised CRM systems for faster retrieval of crucial business information for clients.
- Leveraged machine learning algorithms, enhancing predictive analytics capabilities.
- Streamlined data processing to enhance operational efficiency.
- Led team in designing and testing artificial intelligence systems, enhancing product quality.
- Integrated AI technology into existing software applications, improving functionality.
- Enhanced user experience by introducing intuitive AI-based features into application design.
Business Analyst
Achiive Ltd
Winchester, United Kingdom
2024.03 - 2024.08
- Supported the implementation and rollout of AI-driven solutions in global oncology operations.
- Conducted process analysis and facilitated the transition to new AI-powered operating models.
- Developed dashboards and reports using Power BI and Tableau for SteerCo-level presentations.
- Collaborated with cross-functional teams to refine workflows and enhance customer-facing AI tools.
- Conducted change impact analysis to optimize adoption by end-users, including customer service agents.
Business analyst
Nationwide Building Society
London, United Kingdom
2023.01 - 2024.03
- Performed requirements analysis / documenting user stories and use cases
- Documentation and communication of insights and plans to cross-functional team members and management
- Translate business requirements into structured data science use cases (e.g., BRDs, EPICs, User Stories)
- Served as liaison between stakeholders and users - often between technology providers and clients
Business Analyst
Equusofware
London, England
2022.01 - 2023.12
- Participated in integration testing, including the creation of tests in plans/scripts system testing and user acceptance testing
- Supported/supervised integration activities with third-party vendors and service providers
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results
Education
Master of Science - Business Analytics
Coventry University
2021.09 - 2022.05
Bachelor of Arts - International Business Management
Coventry University
2018.09 - 2021.05
Bachelor - Business Management
Toulouse Business School
2019.09 - 2020.05
Skills
- Agile & Waterfall Methodologies
- Process Analysis and Optimization
- Stakeholder Engagement and Communication
- Data Manipulation (Excel, SQL, Tableau)
- Power BI, AI/ML
- Jira, Confluence, Asana
- Statistical and Predictive Model Analysis
Certification
- CMI - Chartered Management Institute (Level 7)
- Data Analytics
- ECDL - European Computer Driving Licence
Languages
English
Native
Freanch
Native
Arabic
Native
Italian
Native
Spanish
Intermediate
Timeline
Business Analyst
Cloud Science Labs
2024.09 - 2025.05
Business Analyst
Achiive Ltd
2024.03 - 2024.08
Business analyst
Nationwide Building Society
2023.01 - 2024.03
Business Analyst
Equusofware
2022.01 - 2023.12
Master of Science - Business Analytics
Coventry University
2021.09 - 2022.05
Bachelor - Business Management
Toulouse Business School
2019.09 - 2020.05
Bachelor of Arts - International Business Management
Coventry University
2018.09 - 2021.05