Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Mariam Sereddine

Dubai,United Arab Emirates

Summary

Business Analyst with experience in the AI-powered pharmaceutical sector, CRM and AI integration. Successfully led data-driven initiatives, collaborated with cross-functional teams, and delivered strategic insights to enhance product performance and client engagement.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Business Analyst

Cloud Science Labs
London, UK
09.2024 - 05.2025
  • Optimised CRM systems for faster retrieval of crucial business information for clients.
  • Leveraged machine learning algorithms, enhancing predictive analytics capabilities.
  • Streamlined data processing to enhance operational efficiency.
  • Led team in designing and testing artificial intelligence systems, enhancing product quality.
  • Integrated AI technology into existing software applications, improving functionality.
  • Enhanced user experience by introducing intuitive AI-based features into application design.

Business Analyst

Achiive Ltd
Winchester, United Kingdom
03.2024 - 08.2024
  • Supported the implementation and rollout of AI-driven solutions in global oncology operations.
  • Conducted process analysis and facilitated the transition to new AI-powered operating models.
  • Developed dashboards and reports using Power BI and Tableau for SteerCo-level presentations.
  • Collaborated with cross-functional teams to refine workflows and enhance customer-facing AI tools.
  • Conducted change impact analysis to optimize adoption by end-users, including customer service agents.

Business analyst

Nationwide Building Society
London, United Kingdom
01.2023 - 03.2024
  • Performed requirements analysis / documenting user stories and use cases
  • Documentation and communication of insights and plans to cross-functional team members and management
  • Translate business requirements into structured data science use cases (e.g., BRDs, EPICs, User Stories)
  • Served as liaison between stakeholders and users - often between technology providers and clients

Business Analyst

Equusofware
London, England
01.2022 - 12.2023
  • Participated in integration testing, including the creation of tests in plans/scripts system testing and user acceptance testing
  • Supported/supervised integration activities with third-party vendors and service providers
  • Identified areas for improvement, devising and implementing cost-effective solutions to improve results

Education

Master of Science - Business Analytics

Coventry University
09.2021 - 05.2022

Bachelor of Arts - International Business Management

Coventry University
09.2018 - 05.2021

Bachelor - Business Management

Toulouse Business School
09.2019 - 05.2020

Skills


  • Agile & Waterfall Methodologies
  • Process Analysis and Optimization
  • Stakeholder Engagement and Communication
  • Data Manipulation (Excel, SQL, Tableau)
  • Power BI, AI/ML
  • Jira, Confluence, Asana
  • Statistical and Predictive Model Analysis

Certification

  • CMI - Chartered Management Institute (Level 7)
  • Data Analytics
  • ECDL - European Computer Driving Licence

Languages

English
Native
Freanch
Native
Arabic
Native
Italian
Native
Spanish
Intermediate

Timeline

Business Analyst

Cloud Science Labs
09.2024 - 05.2025

Business Analyst

Achiive Ltd
03.2024 - 08.2024

Business analyst

Nationwide Building Society
01.2023 - 03.2024

Business Analyst

Equusofware
01.2022 - 12.2023

Master of Science - Business Analytics

Coventry University
09.2021 - 05.2022

Bachelor - Business Management

Toulouse Business School
09.2019 - 05.2020

Bachelor of Arts - International Business Management

Coventry University
09.2018 - 05.2021

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Mariam Sereddine