Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mariama Keita OFFICE ADMIN/CUSTOMER SERVICE

Mariama Keita OFFICE ADMIN/CUSTOMER SERVICE

Dubai,Dubai

Summary

Dedicated and versatile administrative and a customer service professional, with over 5 years of experiences supporting operations in international organizations, legal hospitality and logistics environments. Proven ability to manage administrative tasks, with excellent customer service skills, providing efficient office support. Known for adaptability, with exceptional communication skills and strong client-focused approach, seeking to contribute to a dynamic and growth-oriented organization.

Overview

9
9
years of professional experience

Work history

Customer service representative / Operation Agent

SACO SHIPPING GUINEA
Conakry, GUINEA
02.2023 - 12.2024
  • Welcomed and assisted clients and forwarding agents.
  • Ensuring a professional and customer - focused experience.
  • Responded to clients inquiries via emails, phones, in person and providing timely and accurate informations.
  • Handled shipping documentation, including unbundling files, arrival notices, invoices, payment receipts and delivery notices.
  • Used OSCA system to process operational and customer service task.
  • Ensured smooth coordination between internal departments including the warehouse and clients to support service delivery.
  • Maintain strong client relationship through clear communication and problem solving support.
  • Participated in team meetings sharing best practices for improving service delivery.

Customer Service / Administrative Assistant

PRIMUS HOTEL KALOUM
Conakry, Guinea
11.2020 - 12.2022
  • Provided administrative support across departments, ensuring smooth daily hotel operations.
  • Assisted suppliers and internal teams by processing invoices for timely payments.
  • Coordinated with front office and restaurant teams to receive and record services related invoices.
  • Responded to internal and supplier inquiries with professionalism and clean communication.
  • Monitored stock levels monthly and supported accurate inventory tracking.
  • Ensured documentation and records were well organized and accessible for audits and reporting.

Administrative assistant

LAW FIRM ''Thiam & Associes''
Conakry, Guinea
01.2018 - 09.2020
  • Provided administrative support to manager, including agenda management and meeting coordination.
  • Served as the first point of control for clients, partners and suppliers both in person and via phone/email.
  • Handled travel logistics for managers, trainees and external guests (flights, visas, accommodations, transportation).
  • Maintained organized filing systems and managed office supplies.
  • Drafted meeting reports and supported the planning of internal events and official functions.
  • Assisted with basic accounting tasks and ensured smooth daily office operations.
  • Ensured clients and partners satisfaction and professional communication.

Administrative assistant

UNDP GUINEA
Conakry, Guinea
02.2016 - 11.2017
  • Provided administrative and operational support to ensure efficient daily office activities in line with UNDP policies.
  • Managed official email communication, prioritized urgent matters, ensured timely follow-up and filing.
  • Coordinated the Manager's agenda and scheduled appointments.
  • Drafted administrative follow-up on tasks and supported logistical arrangements for field missions.

Education

Bachelor's degree - Laws of Internationl Relations

Universite Kofi Annan de Guinee
Conakry, Guinea
10/2012 - 08/2015

Skills

  • Administrative management
  • Multitasking, adaptability and first learner
  • Cross-functional communication
  • Handling multiple customer queries efficiently
  • Customer Relationship Management
  • Invoice processing & Basic Accounting
  • Scheduling & Calendar management
  • Travel and event Coordination
  • Resilience to stressful situations

Languages

English
Fluent
French
Fluent
Swahili
Fluent

Timeline

Customer service representative / Operation Agent

SACO SHIPPING GUINEA
02.2023 - 12.2024

Customer Service / Administrative Assistant

PRIMUS HOTEL KALOUM
11.2020 - 12.2022

Administrative assistant

LAW FIRM ''Thiam & Associes''
01.2018 - 09.2020

Administrative assistant

UNDP GUINEA
02.2016 - 11.2017

Bachelor's degree - Laws of Internationl Relations

Universite Kofi Annan de Guinee
10/2012 - 08/2015

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Mariama Keita OFFICE ADMIN/CUSTOMER SERVICE