Mariamma Aji George

• Leading the Stability assessment for new initiatives , PIPO, approval process
• Leading risk assessment and exception approval process for deviation from accepted standards /Processes/Procedures
• Reporting of Quality Incident , Investigation. root-cause analysis , action planning (CAPA)
• Liaising with R&D/GPS/IOL/Brand for new project for Quality related clarifications
• Part of the DTMs for new projects for QA approvals
• Creating SOPs and Job aids for QA organization
• Awareness of the Customization Procedure at 3PLs and DCs
• Developed Customized Load Preparation Procedure and ensure adherence to this whenever customer request to do so to meet regulatory requirements
• Freshness projects liaising with Plant/DC QA
• Data Integrity Assessment with distributors for Manual Records
• Undergone Quality Program Health Assessment Tools training
• Trained on cGMPs and adherence to the cGMPs
• Trained on customer complaint reporting and action management
• Liaising with distributors for QATA alignments for Health care products
• Qualified on QA systems and Process
• Involved in Shelf Quality Assessments
• Trained on eQMS, ENOVIA, VEEVA for quality scope

Achievements

• Got QA qualification within 8 months of joining
• Developed SOP for the Global QA organization

• Involved in the ETE customer creation process
• Liaising with Sales, Finance, PD, OM in customer creation process and Product Master Data Creation
• Projects spoc for CSO and Master Data
• Support provided wherever needed in cases there are no project team allocated for completing the testing cycle by creation of customer and product MD in production
• Supporting OM in new Lane creation process for new shipping lanes
• SAP Key User and Spoc for Master Data , OM Modules in both production and test boxes
• Trouble shooting and Issue resolution of Product Master Data
• Scorecard Reporting for CSO
• Lead the Audits (CSA/GIA) for CSO liaising with OM, AR,PD, Sales ,Finance
• Responsible to conduct the Monthly/Quarterly reporting for CSO based on audit requirements
• Involvement in Projects for technical support (OAT ,Cloud server migration). Liaising with the GBS, identifying the right people , raising requests , following up with Infosys to ensure the tests are performed etc.
• SOP/Job aid updates as and when there are process changes or new tasks for customer/product MD
• Raising Routine request /Change manage request which Infosys cannot do for e.g. :Adding new requester to CRT, Process changes ,adding new Plant in SAP Pick list for my regions, adding new sourcing sites etc.

Achievements

• Led the Complimentary project for ETE Customer Creation and liaising with the Order Management during test run and final execution
• Developed Customer and Product Master data processes, SOPs, Job aids
• Trained the Infosys team and stream lined MD processes
• Awarded for developing Initiative Master Data Tracker which resulted in significant reduction in MD errors

• Single face to receive and process all Customer Orders in coordination with Source plants, Forwarders, Logistics and Supply Planners.
• Ensure timely resolution of all related queries/issues (Master Data, Credit Limits, Availability, Transportation).
• Meet all customer requirements (on time shipment, right product, right quantity, etc.) and adherence to internal control & RE compliance guidelines.
• Assisting in Optimizing the Flow of Product, Information, And Cash Between P&G and Our Distributor to Enable Us to Have Our Brands Wherever the Consumer Shops.
• Liaising with Sales Finance to raise Credit extension as requested by the distributor with proper actions plans
• Improved the Service Level Measured by Customers (SAMBC) From an Average Of 50% To 100% .
• Ensuring That Documentation Accuracy Is RTFT.
• Managing a Team of 4 (Customer Service Representatives
• Market Service Level Tracking, Reporting & Improvement.
• Following Up on the Logistics Team to Abide with the Order Delivery Date at the Customer’s End.

Achievements

• Successful transitioning of CO role to Infosys Pune
  
  

• Credit Control/Risk Management
• Handling Balance Sheet Reconciliation & Bad Debt Provisions
• Monitoring Fiscal year targets for DSO/Payscore and Overdue Forming strategies to achieve targets, setting payment term
• Validating & approving distributor claim
• Managing a Team of 4 AR representatives
• Lead the plan of end month work timing with other teams.
• Coordinate with customers & CBD Finance team for timely submission of Payments
• Pursue activities to establish and sustain collaborative/productive relationships with our distributors
• Ensure archiving system is strictly followed, do spot checks
• Enhance productivity of AR by identifying simplification ideas and ensure timely implementation with Key User Support.
• Optimize the processes used in credit control and ensure there is process owner for all tasks
• Highlight outages in processes where there is interaction with other parts of the organization (e.g. Order Management/Master Data/MDOs) and initiate proposal to fix
• Monthly report on Credit Risk of MDO (by customer) to management (A/R Bad Debt for ageing items, A/R Scorecard) and follow up with the respective A/R analyst on action plans to reach the target
• Proactively spotting gaps in current process, and leading the implementation of new developments in A/R
• Attending internal/external audits to validate business compliance
• Lead F2F meeting with Customer. Resources, Vacation back up planning and management of emergency cases.
• Assess and improve the newcomer on-boarding program.
• Providing training to the team on new processes.
• Ensure the team is fully understanding & adhering to the vision.
• Address any performance issue / development /opportunities.

Achievements

• Power of You Award for leading and successful execution of projects
• POY for Leading the skill matrix of the department and achieving the target
• POY for achieving all the major KPIs of AR

• Responsible for the S&OP/BOP Process for the entire Grooming and Oral care Categories
• SKU Level forecast generation based on Statistical trends and business intelligence.
• SKU Classification done for sku prioritization
• Collecting inputs from Commercial Operations teams and alignment meetings with them.
• Customer sensing meetings with Distributors for Distributor Inventory and sales plans and shipments plan for the next 3 months
• Responsible for the master data set up in GDF for PIPOs and New product launch
• Forecast generation in GDF for the next 18 months based on all the inputs and statistical tools
• Ensuring that the best 50:50 forecast submitted
• Checking the reasonability of the forecast submitted based on the reasonability check tools developed
• Ensuring every week Forecast is corrected in GDF based on all the latest inputs received through the WDC process
• Weekly Connects with Supply planning regarding new initiatives and PIPOs and risk analysis
• As a Key User for GDF ensure that all the system updates are shared and whenever required trainings are given
• Make sure that the Processes which are owned by me are updated whenever changes required
• Leading the Detailed Assumption meeting and Customer sensing meetings
• Attending the Business Building Meetings and updating the CO on the major submission updates and discussing the risks and Opportunities
• Attending the Touch Point meetings with RBU regarding the submission changes
• Doing gap analysis for Shipment gaps and CFR/demand
• Maintaining scorecards

Achievements

• Got the best Demand Planner award
• Developed the new Reasonability check file for forecast analysis
• Successfully transitioned to the new Demand planning structure without business loss
• Managing the role of Demand Planner and GDF key user at the same time
• Training to Pakistan Demand Planning team on GDF

• Responsible for the Supply, Initiatives and Demand planning tasks for Female Beauty and Oral care
• Effectively managed the 18 months forecast submission through the S&OP process.
• Using GDF as the main demand Planning tool and APO GHP/Manugistics as the supply planning tool
• Weekly collaboration calls with the plants for new initiatives and PIPO and availability
• Attend Demand review meetings with Distributors along with Marketing team regarding the sales plans
• Plan optimal level of product inventory required to achieve customer service objectives. Support the alignment of inventory levels to budget targets Provide and present explanations or justifications for any deviations from budget projections.
• Ensure timely availability of product in-market. Undertake daily analysis of cause/effect on product availability through use of SAP, Planning Systems, Excess and Obsolete Inventory reports, and sales forecasts. Implement action as required to ensure best possible service to the internal customer. Manage allocation strategies in a constrained supply situation.
• Work with New Product Planning to develop and implement new product launch plans. Actively support company in strategies to minimize obsolescence of raw materials and finished goods.
• Involved in the preparation of Budgets and their variances
• Preparation of Various KPIs’ like Forecast Accuracy Reports, RCA, Excess stock reporting, ABC analysis ,other adhoc reports
• Coordinating with the Customer Service Dept. for Order Processing.
• Co-ordination with Business Managers for submitting the monthly demand plan and Budgets
• Co-coordinating with the Financial planning for the evaluation of Budgets
• Analysis of variances

Achievements

• Managed the transition of Oralcare to P&G during the Gillette acquisition
• Got Power of You for managing the transition effectively

• Reporting to Accounts Manager
• Record, control and process the accounting transactions of the company in order to meet Group Accounting Policies and Guidelines.
• Preparing of Monthly deductions for Payroll, prepayments and provisions reconciliation, schedules and booking.
• Achieving timely monthly, quarterly and yearly closing.
• Controlling and reconciling the accounting issues related to retail operation.
• Co-ordinating with the different markets for settling the Accounts Payables
• Tracking of Debit notes and their reconciliation
• Preparation of petty cash statements
• Reconciliation of Fixed Assets Register/Bank Statement

• Reporting to the Finance Manager
• Preparation of Budgeted Project costs and comparing the actual with the budgeted figures according to the Percentage of Completion method.
• Maintaining proper personnel records as well as preparation of Payroll, Pay-slips etc.
• Preparation of Invoices and follow up of Collection
• Preparation of month end Financial Statements as well as cash flows for submission to the top management
• Establishing proper liaison with the Bankers
• Maintaining proper inter-company records etc

• Preparation of MIS reports.
• Coordinating the activities of the two Organizations.
• Preparation of weekly sales reports and management of receivables and payables.
• Preparation of monthly budgets and comparing the actuals with the budgeted and analyzing the causes for any deviations.
• Establishing suitable stock control procedures.
• Management of working capital.
• Export Import documentation.
• Pay roll management.
• Well versed in Computerised Accounting Package (PEACHTREE)