Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Awards
Personal Information
Timeline
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Mariam Saeed Alyaqoubi

Alain,UAE

Summary

Dynamic Financial Analyst with a strong foundation in Microsoft Excel and data entry, known for exceptional problem-solving skills and attention to detail. Demonstrates flexibility and adaptability in fast-paced environments, excelling in teamwork and interpersonal communications. Committed to delivering customer service excellence while effectively managing time to meet deadlines.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Corporate Service Specialist - Relationship corpor

ADCB
Alain
12.2023 - Current
  • Coordinate internal reports to support assigned business area. provide central bank report for the relationship manager.
  • Achievements/Tasks
  • Developed and maintained strong relationships with corporate clients to understand their needs.
  • Executed daily operations efficiently for smooth functioning of the team.
  • Handled complaints effectively, resulting in increased customer trust and loyalty.
  • Delivered high-quality service to maintain client retention rate.
  • Analysed trends in customer queries for development of new solutions.
  • Facilitated effective communication between clients and internal departments to enhance service delivery.

Fundamentals of Credit Analysis - Level 2

Leoron
Abu Dhabi, UAE
09.2025 - 09.2025
  • Conducted detailed credit assessment of SME clients by analysis financial statements.
  • Evaluate key credit metrics ( Leverage and liquidity ratios ) to assess repayment ability.
  • Analyzed client balance sheets and income statements to assess revenue growth and sustainability of earnings


Fundamentals of Credit analysis training level 1

ADCB
Dubai
07.2024 - 07.2024
  • Analyzed financial statements for companies
  • Evaluate customer balance sheet
  • Achievements/Tasks

Sale services specialist - Relationship Management

ADCB Alain
Alain
08.2020 - 12.2023
  • Manage the end-to-end process of new and existing companies bank account opening needs to ensure required standards. Manage the client experience for all maintenance requests on bank accounts and for cash managements services.
  • Create customer letter to follow up on departmental documentation.
  • Client services, respond to customer queries and financial related transactions. Assest relationship manager on managing and supporting commercial customer service.
  • Resolved issues related to alternative channels offered to client.
  • Achievements/Tasks

A Week in the life of a contact center agent training

ADCB
Abu Dhabi
11.2023 - 11.2023
  • Manage internal and external calls and communications
  • Handle and identify all customer interactions, needs, solve problems, requests and answers
  • Achievements/Tasks

Education

Bachelor degree - Finance and banking

united Arab Emirates University
08.2010 - 12.2016

Skills

  • Financial Analyst
  • Microsoft Excel
  • Interpersonal Communications
  • Flexibility
  • Problem solving
  • Attention to detail
  • Adoptability
  • Fast Learner
  • Time management
  • Teamwork
  • Data Entry
  • Customer service excellence

Certification

  • Fundamentals of credit analysis level 1 (2024-07 - 2024-07)
  • Fundamentals of credit analysis level 2 (2025-09 - 2025-09)
  • Sanctions (2024-12 - 2024-12)
  • Fraud Awareness (2024-06 - 2024-06)
  • Operational Risk Management (2024-08 - 2024-08)
  • Trade finance ( 2025-07 - 2025-7 )
  • Time and Self Management (2024-06 - 2024-06)

LANGUAGES

Arabic Native or Bilingual Proficiency
English Full Professional Proficiency

Awards

RSE Employees of month - Aug 2024 Opened 28 New to bank accounts with zero error on Aug, Tamayz Award - April 2023 Remediation Project for the KYC

Personal Information

Timeline

Fundamentals of Credit Analysis - Level 2

Leoron
09.2025 - 09.2025

Fundamentals of Credit analysis training level 1

ADCB
07.2024 - 07.2024

Corporate Service Specialist - Relationship corpor

ADCB
12.2023 - Current

A Week in the life of a contact center agent training

ADCB
11.2023 - 11.2023

Sale services specialist - Relationship Management

ADCB Alain
08.2020 - 12.2023

Bachelor degree - Finance and banking

united Arab Emirates University
08.2010 - 12.2016

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Mariam Saeed Alyaqoubi