Maria Pia Carossi

Main Tasks :

• I have worked as a salesperson, cashier and customer service in a Second Hand store where furniture, kitchenware, porcelain, decoration and men's, women's and children's clothing were sold
  The store's main tasks were :
• pricing everything that came to the store.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
• Followed industry trends and set pricing strategies to maximise business returns.
• Completed opening and closing procedures each day.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.

Main Tasks :

• General sales and customer service .
  I work in a warehouse with goods arriving Monday to Friday, constant training on brands and store products.
• Advice to customers and sales of accessories and shoes.
• Completed opening and closing duties in line with established schedule.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Displayed wares in temporary structures at markets to attract new customers.
• Prepared invoices for customers with large orders or special sales types.
• Received and processed product returns.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Operated cash registers with accuracy and processed cash and card transactions.

• General sales of women's clothing, customer service, cash handling, and warehouse organization Opening and closing the store, cash handling.
• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Operated cash registers with accuracy and processed cash and card transactions.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Received and processed product returns.
• Delivered personalised customer service with a smile to promote return custom.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Accepted card, cash and cheque payments in POS register system.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Wrote reports outlining project progress and results.

• Administration and organization of the cafeteria, such as setting the weekly agenda for employees,
  follow-up and monthly meetings with staff, preparation of product orders and
  weekly sales report.
• Recruited and trained high-performing team members to deliver faultless customer care.
• Led by example in providing customers with attentive, professional restaurant service.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
• Monitored restaurant performance to identify and implement improvement initiatives.
• Analysed operations to improve restaurant efficiency and service levels.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Increased revenue by upselling and recommending products.

• Customer reservations, receiving payments, booking management, Trivago, Booking Airbnb and other sites,
  general administrative cooperation.
  Personnel management and work schedules, weekly contact and monthly meetings with HR

• Follow-up of staff and staff schedule, monthly meetings with HR, cash management, customer service, sales and preparation of weekly sales reports.

• Customer booking, receipt of payments, management of booking, Trivago and the other sites, administrative cooperation in general.

• Bank reconciliation, preparation of accounting documents, purchase of car parts
  Carry out internal audits for financial statements, stock count and preparation of reports to management.

• Control of accounting documents, auditing of various companies, management of Excel and other computerized accounting systems
  General audit and information control
  Teamwork in different companies where an overview review and compilation of accounting information was carried out.