MARIA REBECCA BORJAL
Dubai
Summary
A results-driven supply chain professional with extensive experience in e-commerce, order management, inventory management, logistics, operations, and procurement. Adept at overseeing end-to-end fulfillment processes, streamlining operations, optimizing workflows, reducing defects, and enhancing customer satisfaction. Leverages operational acumen, managerial skills, organizational abilities, attention to detail, and cross-functional collaboration to execute operations and administrative roles effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager of Fulfillment by Amazon
Amazon MENA
12.2020 - 12.2022
- Developed a program charter to optimize FBA inventory health, reducing inefficient inventory by 18%, and improving capacity utilization to
- Monitored inventory levels and maintained inventory control procedures to prevent excess and unhealthy inventory
- Managed and executed ~8 FBA projects through effective cross-functional collaboration and change management strategies
- Developed and documented streamlined standard operating procedures for inventory management processes
- Established key performance indicators (KPIs) and metrics, consistently providing reports to communicate the program and project progress
- Automated seller notifications in Seller Central to communicate required action on inefficient inventory
- Contributed to the major project roll-out of FBA products, policies, initiatives, and launches of new fulfillment centers
- Analysed historical inbound and outbound data to forecast inventory flow and space utilization achieving forecast accuracy
- Collaborated with cross-functional teams to develop tools and identify opportunities for system upgrades
- Provided training support to the FBA operations, fulfillment, and sales teams to improve adherence to inventory management processes
- Created communication blurbs for seller coaching and notifications regarding operational updates for sellers.
Team Manager | Sr. Investigation Specialist - FBA
Amazon AE
05.2019 - 12.2020
- Developed SOPs for investigating inbound defects, inventory discrepancies, and managing FBA issues
- Designed a ticketing workflow and escalation matrix to prioritize high-impacting issues and improve response rate to Sellers
- Collaborated with cross-functional teams to streamline FBA operations, processes, and policies in the MENA region
- Identified key metrics and generated reports to track inbound performance and defects
- Provided training to cross-functional teams, and Sellers to reduce defects and streamline FBA policies and processes
- Managed team onboarding, performance evaluation, and career growth for the FBA Ops investigation team
- Managed high-level escalations, collaborating closely with relevant stakeholders to swiftly and effectively resolve issues
- Conducted root cause analysis and implemented corrective actions to address errors
- Managed day-to-day operations, swiftly resolving issues that impacted team productivity and operational efficiency.
Order Management Specialist and Team Supervisor
Souq.com
05.2015 - 04.2019
- Collaborated with cross-functional teams to ensure the timely acquisition of goods and order fulfillment (i.e
- Sourcing/Procurement Team, Inbound & Outbound Logistics, Last Mille Delivery, Inventory Control
- Customer Service Team, Reverse Logistics Team, Catalogue Team)
- Maintained timely internal and external communication, and implemented initiatives to mitigate order issues, increase customer retention, and improve the fulfillment process
- Managed and tracked order fulfillment performance through KPIs and metrics
- Developed and optimized processes to increase fulfillment rate, reduce inventory defects, and enhance customer experience
- Managed order verification for high-risk transactions
- Prevented fraudulent orders, and seller abuse
- Managed and resolved issues that arise during the order fulfillment process (i.e
- Out-of-stock, product discrepancies, shipping delays, missing shipments, and technical problems)
- Collaborated with inventory teams to monitor stock levels and availability and facilitate stock movement for non-pickable inventory.
Supply Chain Specialist | Operation Supervisor
Souq.com
01.2013 - 04.2015
- Optimized the inbound operations by strategizing inbound traffic
- Improved material handling process and quality assurance (guided by VSOP); implemented receiving prioritization based on FIFO, LIFO (for high-demand items), and FEFO (consumables);
- Ensured safety guidelines are followed in all areas of the warehouse
- Developed SOPs for Receiving, Quality Check, and Put-Away; evaluated associate adherence using KPIs and checklists
- Collaborated with the Sourcing Team, Procurement, and local Suppliers to maintain and track incoming PO schedule (estimated arrival of goods) to plan inbound capacity and warehouse capacity
- Collaborated with Tech Team to create ERP reports to track inventory movement, and inbound performance including team individual performance
- Managed and led ~20 associates including onboarding, training, workforce scheduling, performance management, and resource allocation
- Planned the fleet operation of 7 inbound couriers through route optimization, pick-up consolidation, supplier and courier coordination, courier tracking, and performance monitoring.
Procurement Officer
Souq.com
06.2012 - 12.2012
- Assessed product demand and identified the supplier offering the lowest price, highest stock availability, and fastest delivery time
- Utilized the ERP system to issue purchase orders, register vendors, track inventory, and monitor stock levels
- Cultivated good relationships with vendors, monitored their performance, and addressed issues including payments and product returns
- Coordinated with suppliers and the inbound logistics team for timely acquisition and receipt of goods to meet promised customer delivery dates
- Worked closely with the receiving team to enforce quality standards for received products
- Mitigated out-of-stock situations by sourcing from alternative suppliers and offering replacements/upgrades
- Resolved discrepancies in quantity, product specifications, and pricing through root cause analysis, communication, collaboration with stakeholders, and implementation of corrective actions
- Optimized the procurement process by strategizing PO creation based on product category, prioritizing customer demand, order delivery promise dates, marketing schedules, supplier lead times, and other strategic factors.
Education
Bachelor of Science - Business Administration and Management
Bicol University College of Arts And Sciences
Skills
- Supply chain management
- Inventory management (FIFO, LIFO, Dropshipping, ABC Analysis)
- Procurement and material handling for various product categories, including FMCG, electronics, clothing and accessories, beauty, food and beverages, sports, and children and baby products
- Leadership and Team management
- Organizational skills and process improvement
- Data Analysis, data visualization, data management, and SharePoint
- Change Management and JIRA
- Microsoft Office, Excel functions, and formulas
Additional Information
OTHER WORK EXPERIENCE
- Executive Assistant, KARM Legal Consultants | October 2023- March 2024 | Dubai UAE
- Assistant Buyer, Sukar.com | December 2011- May 2012 | Dubai UAE
Certification
CISCP & CISCM (Certified International Supply Chain Professional and Manager)
by the International Purchasing and Supply Chain Management Institute (IPSCMI), USA
Timeline
Program Manager of Fulfillment by Amazon
Amazon MENA
12.2020 - 12.2022
Team Manager | Sr. Investigation Specialist - FBA
Amazon AE
05.2019 - 12.2020
Order Management Specialist and Team Supervisor
Souq.com
05.2015 - 04.2019
Supply Chain Specialist | Operation Supervisor
Souq.com
01.2013 - 04.2015
Procurement Officer
Souq.com
06.2012 - 12.2012
Bachelor of Science - Business Administration and Management
Bicol University College of Arts And Sciences
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